Why is my code not working and how do I fix it?

[MichelleLO]

Please see My code doesn't work for assistance with troubleshooting your license code issue.

@jslewis 

[rlzylla]

I installed Turbotax on my PC with the license code.  Now when I try to download a second copy of turbotax on a different machine, it tells me that the license code is already in use.

[rlzylla]

I bought the CD Download and used that and the associated license code to install on the first computer.  Now I am trying to download and install turbotax on a second computer.   Turbotax tells me the code has already been used.

[DoninGA]

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@rlzylla wrote:

I bought the CD Download and used that and the associated license code to install on the first computer.  Now I am trying to download and install turbotax on a second computer.   Turbotax tells me the code has already been used.

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You cannot install from a CD on one computer and then download the installation file on another computer.  You will have to use the CD to install on the second computer.  If the second computer does not have a CD drive then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[flomcduff1]

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[flomcduff1]

Yes I bought Deluxe online edition from Shoppers Drug Store in Toronto Canada. Inside the box is a card giving me Activation Code for 8 returns, It then instructs me to 1. Visit turbotax.canada/activate, 2Sign in or create a new account. 3. Enter your 16 digit activation code which I cannot do. It keeps saying 'there is something wrong, try again and 4. you are all set to file your tax return.    I have an account and have used Turbo Tax since 2009 and never had problems like this.

[xmasbaby0]

@flomcduff1

CANADA  This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

[smilyphace]

purchase turbotax deluxe at Costco & license code not accepted when I try to download 

[pid]

I have turbo tax deluxe 2022 and when I try to download on second computer using license code, it says that this license is already associated with another user.

[pid]

Desktop software

[SForrestLO]

Please see this Turbo Tax help article for more information.
My code doesn't work.

@smilyphace

[pid]

No I am using desktop download

[HeatherPLO]

If your license code does not work, please see our Help Article here for further assistance.  

@pid 

[hawley326]

Store bought program. code not working says error 630

[hawley326]

lap top purchase