Why doesn't TurboTax attempt to download my W2 from the IRS?

[davefalck]

My employer had not uploaded W2s to the IRS when I started my return, but now they have. However, TurboTax no longer shows me the option to download a W2 from the IRS. Why not?

[Opus 17]

You never download a W-2 from the IRS.  Your employer sends it to a data warehouse that Turbotax and other tax prep companies subscribe to.  You probably have a blank or partial W-2 in your return that can't be substituted with a downloaded one.  

If you go back to the beginning of the W-2 interview and click "I have another W-2" it should open the download again, and you download your W-2 as a new one.  The delete the blank or partial W-2. 

[dbonis77]

Turbo Tax is not giving me the option to Download the W2 information.  I am running the local (CD installed) version.  When I get to W2 it only has review or step by step but doesn't give the option to download

[SForrestLO]

Can you clarify the issue? Are you trying to import your W-2 into Turbo Tax?

@dbonis77

[dbonis77]

Yes... I am starting to do a return, get to Wages section, and to W2's.  It is forcing me to enter all of the information manually.  It never gives the option to Download. 

[CarissaM]

Please follow the instructions here to import a w2 using the desktop version. 

Please let us know if you need additional assistance. 

[jebez4]

I have the same issue with the on-line version
there is no longer an option to download/import w2 from employer

going back to the beginning of the W-2 interview and click "I have another W-2", does not give the option

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.