why do I need activation code *again*

[dakota95]

I'm trying to access my file in TT 2019. Every time I try I get we must activate TT.

I did that when I installed used it to file me federal & state 2019 taxes.

I don't have the original box-cd that came with TT 2019 inside.

Is there a way to get around this?

[VolvoGirl]

Turbo Tax asks for the License Code each time you start

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

[Bubba1481]

I have never had to reenter my activation code before. I have been using turbotax for more than 30 years

[macuser_22]

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@Bubba1481 wrote:

I have never had to reenter my activation code before. I have been using turbotax for more than 30 years

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Because it is new this year since so many computers do not have CD drives anymore and customers want downloads instead.

[Man_Daddio]

Fix the **bleep** software. I am not going to buy the product if we need to activate it each time we get on. Then the solutions suggested are also very annoying. I don't have to do any of this to do with any other software. Life is hard enough. Don't add to it Intuit.

[Lancair]

Now ir=t seems I have used the activation too many times. I have exceeded the allowable activations? NOW WHAT? And your 4 or 5 step fix is not only annoying it doesn't work on my computer. Turbotax 202 is fine. It is 2019 I am having trouble with

[AkinaLO]

Please follow these instructions to contact a specialist that can send you a push installation download.

You will need to fill out some information first. 

https://ttlc.intuit.com/replies/4259363 

[Lancair]

I don't see a way to contact the specialist for the push fix you mentioned. How do I contact them?

Thanks, Doug

[MichelleLO]

@Lancair To contact TurboTax Customer Support for assistance with your download issue, please see What is the TurboTax phone number? 

[billswihart1]

Hell yes wasting my time 

[rgrier]

This happens to me ONLY when I have an external drive attached to my computer.  When I disconnect the external drive, I don't have the problem.  If you have any external drives connect, you can try removing them while you boot TurboTax.  Good luck!

[jiezhu]

you rock!

[bendanail]

Removing ALL external drives while starting program works for me, thanks!  This included thumb drives. 

[cdpalmer3]

Yeah this is a PITA!

[jademnm]

Removing the external hard drive was EXACTLY the fix! Thank you! Would be nice for TurboTax to fix this bug. I purposely keep my tax files backed up to the external drive, but I do have the main copy on my PC that didn't move.  I have TurboTax 2020 (cd version from Costco) this happened on. I also have used TurboTax CD version for 15+ years without this issue ever happening before.