WHY DID YOU CHARGE ME $65 TO FILE MY RETURNS WHEN ONE STATE WAS PAID AT PURCHASE OF 2021 TT-PREMIER

[stephenrkg]

This has been resolved by John at [phone number removed].  He explained that the $40 extra is only if you select payment of your $25 state tax filing charge from your tax refund.  (And why would anyone pay $65 for a $25 service?  Huh?)   My taxes have now been filed electronically for an additional $25, not $65.

Sorry, but it WAS ABSOLUTELY NOT EVEN REMOTELY CLEAR when the window popped up saying I was going to be paying $25 for filing the state (not the problem) and $40 in addition because I had a federal refund coming (that was the problem).  In fact, just before that I had instructed TT to pay all refunds by direct deposit, as I have always done.  Why would the possibility of paying $40 for the refund even arise if it was already documented that I was receving my refund via direct deposit and had only refunds coming from state and federal.

John, the TT employee who I spoke to on the phone, said that he'd send it up the line that the wording was extremely misleading and try to get the problem fixed.  Hope he does.

[stephenrkg]

This has been resolved by John at [phone number removed].  He explained that the $40 extra is only if you select payment of your $25 state tax filing charge from your tax refund.  (And why would anyone pay $65 for a $25 service?  Huh?)   My taxes have now been filed electronically for an additional $25, not $65.

Before the window popped up saying I was going to be paying $25 for filing the state (not the problem) and $40 in addition because I had a federal refund coming (that was the problem),  I had instructed TT to pay all refunds by direct deposit, as I have always done.  Why would the possibility of paying $40 for the refund even arise if it was already documented that I was receving my refund via direct deposit and had only refunds coming from state and federal?

John, the TT employee who I spoke to on the phone, said he'd send it up the line that the wording was extremely misleading and try to get the problem fixed.  Hope he does.  Based  on similar posts years ago, looks like this is not a new TT problem.

[stephenrkg]

I have now paid $75 for TT Deluxe, $42 more for preparing in TT a second state (KS), to which I moved mid-year, and an additional $25 for efiling my first state (VA).  No charge for efiling federal.

Called TT about TT's misleading message about additional $40 charge, which the TT rep said could be seen as misleading and he'd tell management about it.

Virginia saying my return e-filed via TT is a no-refund return, even though they owe me $36.  Can TT explain why Virginia Tax thinks this, even though I'm owed a refund?

[BrittanyS]

The  balance could show as $0 if your return is still in the processing stage.  The Virginia Department of Taxation will accept your return and then check the return for accuracy and for signs of fraud.  The indicator may not show the refund amount until your return has completely processed (moved from return accepted, to return processed).  

The Virginia Department of Revenue will also make adjustments if the state has issued a tax refund offset due to a debt owed.  If the Virginia Department of Revenue has received a notice of debt collection, they will offset the refund to $0 and send the refund to the agency requesting payment.  

You can follow up with the Virginia Department of Taxation to determine the cause of the change to your return at 804-367-2486.

@stephenrkg 

[stephenrkg]

Thx, Brittany.  Called VirginiaTax and it was an IT glitch on their end.  It's fixed now and their refund amount is virtually the same as mine.

So no problems on TT's end.