Why cant i sign and file

[pchavez2789]

Why cant i sign and file

[VictoriaD75]

Are you trying to efile or paper file? Are you receiving an error message in the filing steps? Please elaborate so that we may better assist you.

[44Baxter2]

I have not filed electronically for many years.  I have everything ready but I do not have an electronic number to enter.  What can I do?

[VictoriaD75]

You may choose to enter your AGI for tax verification purposes. In 2018, this was reported on line 7 of Form 1040. The self-select PIN is chosen by the taxpayer and TurboTax does not have access to this information.

[44Baxter2]

This is the message I get when I try to submit:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. Reject Code IND-031-04

[MayaD]

Check the AGI on your 2018 1040 form line 7.

If you can't locate your 2018 return, you can request an online transcript or a copy by mail from the IRS website. 

If the IRS keeps rejecting the return, you can print it and mail it in.

[totems321]

I am at the point of efiling both my fed and state but cannot get my password changed by entering the code from the phone text.

[dlfgw]

when I click on submit it returns me to the submit screen

[Rutherfordterry]

Why can’t I sign my taxes

[VictoriaD75]

Are you receiving an error? Is your return being rejected? In the File menu, you will be taken through a series of three steps to complete your filing. Is your return being held up in this process?

[Robinson-reimink]

my password is not being accept

[TiffanyL]

@Robinson-reimink, are you speaking about your password used to login to your TurboTax account? It should not be asking you for a password in order to e-file. Is it asking for a PIN?