Why are you trying to charge me close to 200 dollars to use the service?ii

[godseyj]

initially advertised at 39.00 dollars to file with turbo tax.

[Texas Roger]

You must have selected optional services for your fees to be that high. To see the fees, click on My Account then Tools then My Fees.

[Critter]

Help with my TurboTax Fees

If your TurboTax Online fees aren't quite what you expected, it's likely you upgraded to a more full-featured version, added a state, and/or chose one or more optional services or add-ons.

For help with these, refer to the related articles below.

Related Information:

·       How do I remove the Refund Processing Service?

·       Can I switch to a lower-priced version of TurboTax Online?

·       How do I delete my state in TurboTax Online?

·       Can I remove PLUS?

·       Can I remove MAX?

·       How do I remove the Premium Services fee?

·       Why am I being charged for TurboTax Federal Free Edition?

·       How do I pay my TurboTax Online fees?

[Benji-Israel]

Will I be able to get a refund if I didn't use the service?

[CarissaM]

In order to discuss a product refund, please follow the instruction here to contact us by phone. Please ensure you specify product refund to get you the right agent.   @benji-Israel . 

[Benji-Israel]

I tried to get a refund this was response I was given.

We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.

Its highway robbery, I had no idea I had the upgraded version if turbotax had said something I would've been able to file with the basic version because I didn't use any of the services, total highway robbery.

[pgabon]

Hi Benji,

Were you able to get this resolved at all? Going through the same issue myself, as well as finding out that others have too. Would love your input/experience on how you were to resolve this.

[TiffanyL]

@pgabon 

You can always review your fees and if you have not yet e-filed, you can then use the link provided below to remove any add-ons you don't want or need:

What can I do to reduce my fees?

[pgabon]

Hi there Tiffany,

I appreciate your comment but I don't think it applies to my case. I can't seem to do that, and I've already gotten the "We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."

Any suggestions? Again, I've declined the premium option at least 4 times but somehow it was able to slip through without my intent.

[TiffanyL]

@pgabon 

You are very welcome for the response. The only other thing I could suggest would be reaching out to TurboTax customer support to get assistance over the phone with this.