I tried to get a refund this was response I was given.
We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
Its highway robbery, I had no idea I had the upgraded version if turbotax had said something I would've been able to file with the basic version because I didn't use any of the services, total highway robbery.
