Why are my e-file returns rejected?

[outonalim17]

My rejected code is IND-031-04

[xmasbaby0]

@outonalim17

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[paul144]

I had the same problem, came to this forum, and can't find how to start a new topic. When I logged into the website, I was prompted for a username and set one up. I can browse and search the topics no problem, but see no visible way to start a new topic. How do you start a new topic?

[CarissaM]

What was the rejection code on your return @ This will help us assist you. 

[paul144]

I didn't get a rejection code. I got an email saying both federal and state e-files were rejected and telling me to open TurboTax and go to the filing tab to see what happened. I did that. There it said again my e-files were rejected, to check my AGI and try again. No error code. My best guess is that since the IRS has not processed my 2020 return yet, their system doesn't have my 2020 AGI, so their system can't verify the 2020 AGI provided with my 2021 return. Being tax due day, I felt that getting this resolved today was unlikely, so I printed my returns and mailed them before noon. Still, I'm out $25 TurboTax charged me to file my state return electronically, even though it didn't work. I'm in the process of trying to get a refund for that.

[Abbysaia288]

my tURBO TAX  files keep getting rejected  with code IND-032-04 from BOTH IRS AND STATE

WHAT CAN I DO

THANK YOU

RONALD S

[email address removed]

[phone number removed]

[DoninGA]

@Abbysaia288 See this TurboTax support FAQ for the error code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/rejected-tax-return/fix-e-file-reject-in...

[Abbysaia288]

code ind-032-04

[user17752791697]

I received this rejected explanation message: TY25_HSA - There is a potential issue related to HSA, MSA Contributions.

However, I could not find anything wrong with my entries.

What should I do next?

[Pintark]

I received the same thing when doing my 2025 Federal return.  I signed onto the Federal IRS website to view my 2024 return and it hasn't been uploaded by the IRS yet.  Guess the Federal workers are overworked. LOL.

I resolved the issue by making my AGI "0" and my efile was accepted.  I believe the IRS website is where the validation is occurring so even though the AGI from last year is correct there is nothing to compare it to. 

[user17753224162]

I'm getting TY25_HSA as well.  Everything looks good and no changes since last year

[user17752791697]

Wher we did you change uour AGI to "0", on your 2024 or 2025 return?

[Pintark]

On my 2025 return it carries over your 2024 AGI if you used TurboTax for your 2024 return. I simply overwrite that value and made it 0.00 and my efiling was accepted by the IRS. TurboTax is correct but the issue is on the IRS side where they haven't uploaded your 2024 return so there is nothing to compare to.