White Box during import while using CD/Download of Turbo Tax 2022 Home and Business

[peterhennigan]

Hi SuziM -- Here's the token number: 1063852

Thanks,

Peter

[SuziM]

Thank you, @peterhennigan! We are looking further into this. Would you mind providing me with some additional info?

Are you on Mac or Windows?

TurboTax Online or Desktop?

Which version of TurboTax?

[mwilcox1]

@SuziM  I sent over two;  1063984 &  1063978 

[mwilcox1]

@SuziM   Can I open a case w/ the Turbotax download technical team as well or will you do that for me ? Thank you ! 

[peterhennigan]

SuziM,

In answer to your three questions:

I'm on Windowns.

I'm using TurboTax Desktop

And I have the Premier version.

Thanks!

Peter

[mwilcox1]

@SuziM   

Environment:  Microsoft Laptop4, Windows 11 Home 10.0.22621 Build 22621

Good morning.  I noticed that I don't need to put in any personal information to get the 'white screen of death.'  I simple start Turbotax 2022 download version on my laptop and goto File > sign in > click have existing intuit account > white screen appears

[SuziM]

Thank you for all of this info, @mwilcox1.  I am using the information you provided to submit a research ticket to find a resolution for the issue you are running into. I will update this thread with any new info and follow up with you if additional information is requested. Thank you for your help with this! 

[TomS55]

Here's my issue:

- Tried to pay for additional state return and get a whiteboard on a Premier download version of Turbo Tax:

- I have done the following: Pop up blockers are off; Windows 11 software is updated; Turbo Tax updated; Uninstalled and reinstalled Turbo Tax; All state of WI schedules needed for this return have been checked and released by Turbo Tax

I transmitted the Federal return with no issue separately.  For this return I did not need to import tax data from a brokerage firm.

Had similar issue last year and the uninstall/reinstall process resolved the issue.

Very frustrated with Turbo Tax!  HELP

[SuziM]

Hi @TomS55- Can you please clarify where in the program you are seeing a white screen? Any screenshots you can provide would be helpful. 

[mwilcox1]

@SuziM  I am trying to 'sign in' ie file > sign in

[mwilcox1]

Any more ideas out there ? 

[mwilcox1]

Still white screen of death... Any updates out there ?  

Thanks.. 

[Clw03h]

having the same issue with the sign in white box

[AC1082]

Any idea when this issue will be resolved??

[Kat]

ALL:  I do have word from a TurboTax Moderator that there is an "active investigation" to resolve this issue.  I'll post here and let you know as soon as I hear any news!  Again, SO sorry for the inconvenience!