Wheres my live help I paid for?

[Critter]

Since you are posting from a "Live" version  you can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

[jonnygorgo]

I paid for the live version of Turbo tax. When I asked for help or review, i was told no one was available. 

Now I have received letters from both the state and federal governments telling me there area problems with my taxes. 

I have attempted to contact Turbo tax multiple times for help, but the website directs me to call. Call center says to try online. AND I PAID FOR LIVE HELP!

Very frustrating!