Did anyone else receive a fee from "VPS Tax Service" on their credit card after paying their taxes through Turbotax and why wasn't the fee stated at the time fo payment?

[xmasbaby0 · Accepted solution]

When you pay your federal tax using a credit or debit card:

https://www.irs.gov/payments/pay-taxes-by-credit-or-debit-card

[SweetieJean]

When you use a card to make a purchase from a store or online, the merchant pays the credit card co's processing fee (which is usually a percentage of the purchase amount).  However, the IRS is forbidden by law to pay this, so the fee must be charged to you.

[j-lfrack]

Yes, this totally blindsided me too. If I had seen the charge, I never would have paid with my card. They have enough of my money already.

[s2]

same here. Why was there no notice that an additional fee would be charged.
Would absolutely have used a debit card instead. This is a disgrace - will not be using turbotax again.

[Jazzieadams1]

I want to know if I'm getting a card throw turbo taxes

[Hklbrry]

Yeah this is BS. I could have easily paid with money in the bank.  I will be disputing the charge since it was not mentioned ahead of time.  Last time using turbo tax. 

[Evie3752]

Same here. I attempted to dispute the charge with Turbotax and the customer service rep refused.  Insisted it was not their charge, that it was an IRS charge.  They take no responsibility to notify people when they select the credit card option there will be an additional fee. All they have to do is enter a message and make users click that they read it. It nearly doubled the cost to do my taxes.  Infuriating.  Last time ever I will use TurboTax.  

[Evie3752]

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee.  Failure to disclose that is on you, Turbotax.   

[Evie3752]

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee.  Failure to disclose that is on you, Turbotax.   

[DoninGA]

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@Evie3752 wrote:

That is BS. You need to notify users that if they choose credit card they will be charged the VPS fee.  Failure to disclose that is on you, Turbotax.   

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The Credit Card fees were displayed although they are at the bottom of the screen in small print.

A convenience fee of 2.49% of total amount you owe will be charged by our credit card service provider. There is a minimum convenience fee of $3.95 regardless of your IRS payment obligation..

[Evie3752]

Ridiculous. $3.95 would have been acceptable.  You suckered me and many others.  Never will use Turbo again. 

[joser1]

Yes, it happened to me as well this year. This is total bull**bleep** because nowhere it says anything about this fee. I had to pay $621 for my taxes, then on top of that I get a fee charge of $15.46. Come on it's not like $621 came from a freaking magical tree. I want that $15.46 refunded back. Turbotax you all need to stop being so secretive and tell us the consumers what to expect. Also, your services are not free as you plainly keep posting but that is another story to boil someone's blood. Not happy at all.

[DoninGA]

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@joser1 wrote:

Yes, it happened to me as well this year. This is total bull**bleep** because nowhere it says anything about this fee. I had to pay $621 for my taxes, then on top of that I get a fee charge of $15.46. Come on it's not like $621 came from a freaking magical tree. I want that $15.46 refunded back. Turbotax you all need to stop being so secretive and tell us the consumers what to expect. Also, your services are not free as you plainly keep posting but that is another story to boil someone's blood. Not happy at all.

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The Credit Card fees were displayed although they are at the bottom of the screen in small print.

A convenience fee of 2.49% of total amount you owe will be charged by our credit card service provider. There is a minimum convenience fee of $3.95 regardless of your IRS payment obligation..

[joser1]

Buddy, I had to pay the IRS $621 of my own hard earn money. Don't you think I should get a break from that fee? It is ridiculous I have to pay an extra $15.46 for paying that large sum of money to the government. I want a refund for that fee.