When I select pay with credit card I get a payment didnt go through error

[trayva3]

The program does not give me a place to enter card information, it just goes straight to the error message. This year's program seems to have several bugs. I had to figure out a workaround for the print to PDF, it still will not close properly. Any help with this issue would be appreciated.

[CatinaT1]

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[trayva3]

Thanks, but I am using the desktop version.

[CatinaT1]

You connect to the internet for a payment to go through, so clearing your Cache and Cookies may work.