Web site will not load

[jbeasley2]

If you are having trouble entering information into TurboTax Online try to refresh your browser or you can try to use a different browser such as Chrome or Firefox

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

You can download Chrome here: https://www.google.com/chrome/browser/desktop/index.html

If you are still having trouble you can try to clear your cookies and cache

https://ttlc.intuit.com/replies/3302272

[Dude]

TurboTax doesn't seem to work at all with Firefox 64. Crash at login page.

[VolvoGirl]

Then try a different browser like chrome.

[mesquitebean]

There's no problem with Firefox 64 for me so it's hard to know why you are experiencing a difficulty.   What is the specific website URL you are using?

And what OS--Mac, Windows, etc.?

[padmawati]

SEND ME THE SOFTWARE LINK FOR WINDOWS

[VolvoGirl]

<a rel="nofollow" target="_blank" href="Https://turbotax.intuit.com/personal-taxes/cd-download/">Https://turbotax.intuit.com/personal-taxes/...>

[Sabrinagrace01]

Why won’t my page load?

[JRB28]

Mine is stuck loading "finish where you left off" on Deductions & Credits. I've tried Chrome and Firefox and both hang at that same spot. 

[MichelleLO]

Have you tried to clear your browser's cache and delete cookies? A full or corrupted cache can keep TurboTax from functioning properly. 

@JRB28

[JRB28]

Yes, and I spoke with a TurboTax support representative who said the only thing I could do was to clear and restart the return because it's a glitch. This was very upsetting because I'd spent hours filling out my taxes. 

[hsta]

TURBOTAX THIS IS ALSO HAPPENING TO ME. TRIED CLEARING CACHE AND COOKIES ON CHROME AND FIREFOX. EVEN DID A CLEAR & START OVER. FIX YOUR CRAPPY PRODUCT. What a waste of time, wow.

[LindseyLO]

Please contact Customer Care by clicking here.