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we've run into an issue connecting with your computer and can't launch turbotax
Just installed Deluxe 2019 + State, bought from Amazon download.
After installing, then updating (1/13/2019 update), then launching turbotax, it comes to an activation screen.
All of the above works fine. Entering my license, I get
"we've run into an issue connecting with your computer and can't launch turbotax"
error message -- no retry, just an option to quit.
Does anyone know what this error message really means, or have a solution? I've read the help articles saying to reboot your router, turn off virus protection, reset ipconfig, which I've tried even though these are clearly not the problem (wireshark shows turbotax communicating with the servers just fine). This is extremely frustrating. I tried downloading turbotax directly from intuit instead of amazon, uninstalled and reinstalled, no luck.
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we've run into an issue connecting with your computer and can't launch turbotax
Okay, since TurboTax support was useless (uninstall turbotax. try reinstalling it), I eventually figured this out on my own. Documenting it here for others with Activation problems.
First, check:
Server: chAdmin
Address: 192.168.0.1
DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: sw2prdwebbluealb-[social security number removed].us-west-2.elb.amazonaws.com
Addresses: 52.42.151.209
[…]
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we've run into an issue connecting with your computer and can't launch turbotax
Anyone? Does TurboTax acknowledge this issue and have a planned solution?
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we've run into an issue connecting with your computer and can't launch turbotax
Please use the following link to contact Customer Support for further assistance regarding this matter.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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we've run into an issue connecting with your computer and can't launch turbotax
Okay, since TurboTax support was useless (uninstall turbotax. try reinstalling it), I eventually figured this out on my own. Documenting it here for others with Activation problems.
First, check:
Server: chAdmin
Address: 192.168.0.1
DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: sw2prdwebbluealb-[social security number removed].us-west-2.elb.amazonaws.com
Addresses: 52.42.151.209
[…]
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we've run into an issue connecting with your computer and can't launch turbotax
I'm also on Spectrum. I checked my autoconfig settings and for some reason my UBEE router by default is giving me itself as its own dns server 192.168.1.1 and there is no way to configure it on the router. I manually set the dns to the the one listed ( shows it on the router config page) and boom it works.
TurboTax support gave me a new license key to correct... Called them back when the second key did not work. They didn't know what to do so they said IT would be giving me a call. Guess what... nobody called.
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we've run into an issue connecting with your computer and can't launch turbotax
Kudos to jsbain..... Two phone calls to TTX support over an hour with each one and they could not figure it out. While on the phone with them, I found this post and was initially scared to mess around with changing my dns server address, but did, and voila, it instantly opened and works. Amazing!
I absolutely didn't want to use the on-line version and have to re=enter all the stuff I have stored for years.
Thanks again for solving this problem! Appreciate it.
-Peter
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we've run into an issue connecting with your computer and can't launch turbotax
Super awesome work! That fixed the problem. Thank you so much. AWESOME!!! 😀
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we've run into an issue connecting with your computer and can't launch turbotax
Thanks JSBAIN for your post. This fixed my problem as well. Altering away from dynamic IP to static IP on my router for only the Turbotax software key registration step has done the trick. Anyone else getting this error registering your Turbotax software key needs to read this.
Thanks again. I also want to thank the Intuit support person for trying everything else with me. She was the one that found this resolution to my error message in the Community Chat Room. I had been working with her for an hour and when i read this it seemed to be a workable solution. I performed this resolution at a later date without Intuit support on the line.
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we've run into an issue connecting with your computer and can't launch turbotax
jsbain - thank you so much for this post - it was spot on!
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we've run into an issue connecting with your computer and can't launch turbotax
Tried changing DNS settings, changing the cmd as in the suggestion. Didn't work. Changed to Gateway ISP DNS settings. Didn't work.
Still can't get activated.
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we've run into an issue connecting with your computer and can't launch turbotax
Sorry, didn't work for me.
Neither the static DNS provided by my ISP - AT&T - nor the public 8,.8.8.8. or 1.1.1.1 or 8.8.4.4. worked.
Anyone have any other suggestions?
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we've run into an issue connecting with your computer and can't launch turbotax
Thank you, @jsbain clearly TT folks dont know what they are doing.
Do you have any advice for this on apple? My issue has been similar, though reproducible on cellphone data/the app. I am not sure if this is spectrum...
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we've run into an issue connecting with your computer and can't launch turbotax
Great post.. I had 6 hours in with Product Care folks that did not even come close to this as being a problem..
Turbo Tax 2020 issue - My Spectrum ISP Router had fixed DNS Servers defined. So, I added the primary ISP DNS Server IP address to the PC Network Interface Card (I.e. adapter) DNS primary position. I then used the Google DNS Server IP address (8.8.8.8) in the alternative position. This fixed the problem.
Intuit is using a different name for the authentication server for 2020.
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we've run into an issue connecting with your computer and can't launch turbotax
were you able to activate the TurboTax?
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we've run into an issue connecting with your computer and can't launch turbotax
Yes, once I made the setting changes reported..
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