All our information is entered after following the start here button, and we're prompted to upgrade: "Choose TaxFreedom.com to select a TurboTax Value Added Offer to best support your tax situation. After you sign in with a new product, we’ll transfer all your information and you can continue your return right where you left off. "
Any place we log in to turbo tax, it just brings us back to the freedom edition and prompts us yet again to go choose a value added offer. What selections should we make that allow us to upgrade the product and have information transferred as promised?
Here are the steps to upgrade your account:
You can upgrade or switch to a higher version of TurboTax after you've started your 2017 return.
I hope this helps!
Hi everyone! Thanks for reaching out. I understand that this can be frustrating.
What helped me get out of Freedom Edition was to clear the cache and cookies in my browser and then signed into another product online.
I hope this helps!
You should be able to sign into TurboTax after selecting Deluxe with the same account info and see your Freedom data. Have you cleared cache and cookies in your browser to try it?
This still doesn't work. Cleared and started over, cleared browser cache and cookies, tried to click on Deluxe and sign in with the hope it will work, but no dice. Back to Freedom Edition.
REally at my wit's end - so poorly designed and nobody has clue how to fix it. If you guys cannot resolve this asap, I'm done with Turbo Tax. So **bleep** frustrating!
I hear you & understand how frustrating this can be. Let me do some research and I'll get back to you.
I've tested it myself and talked to the product quality team and unfortunately you will have to start over in the Deluxe product. There are no upgrades in the Freedom Edition for the convience of the user, however it's inconvienent for those that do want to try other products. I hope this clears up any confusion.
You'll have to create a different username and password.