Under “Your State Returns” on TTO it says “Transfer Complete” and “Next, we’ll...” but where are the buttons to continue and why is nothing happening?

[finances-brandon]

The page says:

Transfer Complete
We’ve successfully transferred your federal information. You don’t have to start your state return from scratch.
Next, we’ll hunt for state-specific tax savings for you.
*Important offer details and disclosures

The last thing is a link to a pop-up, but clicking it only has what you’d think, and the only option is to close the pop-up.

Nothing is happening, and I can’t do anything. I just want to finish my taxes!

[BrandiLO · Accepted solution]

I suggest opening your account using a different browser or clearing your cache and cookies. For instructions, please click the following links: Clear Cookies - Clear Cache. You may also attempt to open your account using an incognito or private browser tab. Please click here for steps to contact customer care if the above steps do not work.