Unable to complete.

[AkinaLO]

Please follow the instructions below to contact TurboTax support.

What is the TurboTax phone number?

[Breazzeal1]

the website https://oktap.tax.ok.gov/oktap/web/_/#5 says Your return has been processed; however, a refund is not due.turbo tax says I have one coming.can you help me.

Anita breazzeal

[MaryM428]

Sometimes the state will offset your refund.  If that happened, they will send you a letter of explanation.  You can also try to contact them to see why your refund does not match what TurboTax showed.

What is a refund offset?

[AriaJames]

My account was closed. Can I reactivate it?

[Cynthiad66]

Need more information.  Activate which account?  TurboTax or Prepaid Card?  Is it Online of CD/Download

[Breazzeal1]

So far I have received nothing from the IRS

[johnhansman10]

My federal efile has bounced twice.  Both times, the reason given was AGI or PIN wrong.  AGI is correct.  Turbotax filled it in from its record of my 2019 return and I checked my own copy.  PIN does not match last year because I did not use efile in 2019.  There was no PIN last year.  Apparently, I am not allowed to use efile because I did not use it last year.  That is absurd.  Is it the fault of Turbotax or the IRS?

[DoninGA]

---

@johnhansman10 wrote:

My federal efile has bounced twice.  Both times, the reason given was AGI or PIN wrong.  AGI is correct.  Turbotax filled it in from its record of my 2019 return and I checked my own copy.  PIN does not match last year because I did not use efile in 2019.  There was no PIN last year.  Apparently, I am not allowed to use efile because I did not use it last year.  That is absurd.  Is it the fault of Turbotax or the IRS?

---

There is a very good chance that the IRS has not completed processing of the 2019 tax return so would not have the 2019 AGI for you available on their database.

Enter a 0 (zero) for the 2019 AGI and e-file the tax return again.

[rpasavand32]

1099-R  FORM

[Irene2805]

To enter the 1099-R please follow these steps:

1. Click on Federal > Wages & Income.
2. Scroll down to the Retirement Plans and Social Security section and click on the Start/Revisit box next to IRA, 4701(k), Pension Plan Withdrawals (1099-R). 
3. If you've already entered one (or more) 1099-Rs, you will see a screen Your1099-R Entries.  
4. Now you can click on the link Add Another 1099-R. 
5. If you haven't already entered a 1099-R, you will see the screen, Your1099-R. Click Yes and then Continue.
6. Click the I'll type it in myself box.   
7. On the screen, Tell Us Which 1099-R You Have.  Make sure you select the correct form and then click Continue.
8. When you are finished entering the 1099-R information, you will be brought back to the Your 1099-R Entries screen.  Click Continue if you have no more 1099-Rs to enter.

[Jpdelong_1]

I have a situation where I am reporting self employment income where I am in a partnership but receive a salary.  However, I am part of the employer 401k and not an individual 401k. Does turbo tax allow me to enter 401k deduction in this scenario?

[Irene2805]

If the "salary" is reported on a W-2 the 401k contributions will be subtracted from the income in box 1 and reported in Box 12 with a code of D.

If you receive a K-1 the contributions to the employer's 401k should be shown on the K-1 in Box 13 with Code R.

When you are going through the interview to enter the K-1 you will see a screen, Enter Code R Detail.  The box for the payments to 401K should already be filled out.  You can also enter any
Employer matching Contributions to the 401k.

@Jpdelong_1

[fdiaz11b2ig]

Your transmission didn't go through

We could not e-file your return for the following reason:

Duplicate Social Security Number: A tax return with the same Social Security number has already been submitted - in other words, it appears you're trying to e-file the same return twice. If you need to change this return, you'll need to file an amended return on paper, by mail. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options.

[CarissaM]

@fdiaz11b2ig Is this the error you are receiving?

[fdiaz11b2ig]

Yes