Unable to complete.

[DoninGA]

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@MMFDJF wrote:

Can you use your child support income to file taxes?? The reason I ask is in 2019-2020 I had to stop working due to surgeries and recovery. I received the 1st check into my account but now it's saying they don't have enough info or I'm not able to receive it I will have to file it on my taxes. So I have no taxes to file to receive the 2nd check. So I didn't know if I could claim child support. Thanks 

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Child support payments are not entered on a tax return.

You can file a tax return with no income and answer the stimulus questions so that you can receive any funds for which you are eligible to receive as a tax credit/tax refund on the 2020 federal tax return. 

To e-file the tax return with no taxable income entered add $1 of interest income.

Enter interest income in the Search box locate in the upper right of the program screen. Click on Jump to interest income

[Critter-3]

This year, if a non filer or someone without income files just  to get the missing stimulus payment then the $1 bank interest trick will not be needed to force efiling because the refund of the credit will trigger it automatically.  

[jhn]

hello, i was at the end when it was to send verification code to email, and found that a letter in email address was missing cant seem to understand how to take the steps to get this corrected, please help me

[LindseyLO]

You will need to contact TurboTax Support to have someone review your account and update this for you.

Contact TurboTax Support

[althx42]

unable to log in, i used turbo tax before but wwith a diferent email address

[MichelleLO]

You can use the Account Recovery Request form in the below TurboTax FAQ to assist you with getting back into your account:

Account Recovery Request for your TurboTax Account

@althx42

[Carrie l Richno]

 Hello this is Kim and Carrie Richno we are having a hard time logging on to TurboTax To do our taxes our phone number is [phone number removed] our email is  to do our taxes our phone number is [phone number removed] our email is [email address removed]  turboTax sent us a email saying that our return would be $3267 we have used it before , and it worked great there's something going wrong I need your help thank you !

[VolvoGirl]

$3267 is just the amount on the ad on the screen.  It's not your specific refund.  I see it advertised on the side of this forum too.

And this is a public user forum and it is not safe to post any personal info here or you will get scammed or have your identity stolen.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

[VolvoGirl]

See that's just a generic amount, not your refund.

[470498791]

I need to enter my banking information

[jimlenderman]

I have competed my taxes but am not allowed to file them because turbo tax says forms 2210 underpayment of est tax and form6252 Installment sale forms are not updated. Yet when I go to the IRS site the forms are available. When is Turbotax going to update these two forms so I can efile my taxes.

[Chuck84]

I have turbotax Deluxe. I completed both federal and state. The next step was to e-file. The ready to file screen showed the message at the bottom that state to buy turbo tax premium service for $45.00 to be paid buy refund or credit card. I don't want to purchase this service. E-file will not continue unless I purchase this service. There is not an option to say no thanks so I can continue to e-file. I have used turbo tax for many years and have never had this problem. I have always believed in the turbo tax process but now I wonder.

Please reply with the solution so I can e-file.

Thanks Chuck

[DoninGA]

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@Chuck84 wrote:

I have turbotax Deluxe. I completed both federal and state. The next step was to e-file. The ready to file screen showed the message at the bottom that state to buy turbo tax premium service for $45.00 to be paid buy refund or credit card. I don't want to purchase this service. E-file will not continue unless I purchase this service. There is not an option to say no thanks so I can continue to e-file. I have used turbo tax for many years and have never had this problem. I have always believed in the turbo tax process but now I wonder.

Please reply with the solution so I can e-file.

Thanks Chuck

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Just click on Continue without choosing the Add Audit Defense to my order or the Add Premium Services to my order (California users).

[VolvoGirl]

In California Desktop program to remove Audit Defense and Premium Services you have to change to pay the $20 or 25 state efile fee by credit card and not by having it deducted from your federal refund.  Or print and mail state for free.  Go back through the File tab again and change to pay with a credit card.  Then if Audit Defense is still there you can remove it.

[shelty1234]

I had turbo tax to help me file my 2020 taxes. Ok the lady finished my Federal and I owed $201 So it's been accepted. She was in hurry to get off and didnt finish my state to file. Now Ya'll close my account and i cant file my state. somethings wrong. Had another helper last night they couldn't fix it said call thiis number. Please I want to file state please help me