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This Turbo Tax FAQ will provide troubleshooting steps.
What are the TurboTax Desktop Mac Install Troubleshooting Tips?
ISuue resolved opened using a new user on my mac, this was reported on Apple help as the way to solve this problem
We are glad to hear that your issue has been resolved.
Fir the original user account try totally uninstalling TurboTax.
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax
https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac
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