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Level 2

TurboTax Not Working

Anybody else unable to move forward in turbotax? I just get a spinning blue wheel. Been impossible to use for several days. Very slow progress. 

27 Replies
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Level 2

TurboTax Not Working

Ugh. Turbotax is the worst

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Expert Alumni

TurboTax Not Working

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT through July 19 and will be open until midnight PT on July 15.

 

TurboTax Online

 

TurboTax mobile app

 

TurboTax CD/Download software

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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Level 2

TurboTax Not Working

The software isn't working. I don't need to wait 30 minutes to talk to a tax specialist. What is going on with this service. Have used it for years. But it's suddenly impossible to use. 

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Expert Alumni

TurboTax Not Working

What is not working? 

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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Level 2

TurboTax Not Working

Premier. Doesn't matter what computer I log in with, I just get a spinning blue wheel. I'm 3/4 done with my taxes but I've gotten nothing done for several days now. I'm not doing anything different than past years. I've cleaned the cache etc on my computer. I bought a new router. I hooked up directly. Nothing helps

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New Member

TurboTax Not Working

Same here. How to file for extension if needed? Free hopefuly.

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New Member

TurboTax Not Working

3/4 done spinning blue wheel, when i log back on says not complete i try to redo it it says a number with that social secuirty has filed! but it has not.....its like its stuck with blue wheel spinning!!!!!!!!!!!!!!!!!! help deadline is in 2 days

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Level 2

TurboTax Not Working

I get the spinning blue wheel when I try to use SEARCH. I reported this twice and get no response. 2020 Premier Download

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New Member

TurboTax Not Working

When i click review i'm only getting a spinning wheel

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Expert Alumni

TurboTax Not Working

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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Level 1

TurboTax Not Working

Turbo Tax is an absolute mess. I've been unable to file my taxes and will not have to redo my taxes AGAIN using another software package. TurboTax used to be great program. Not anymore.

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New Member

TurboTax Not Working

Can not enter state tax amount for deduction

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New Member

TurboTax Not Working

I am using the TurboTax Premier downloaded program.  I can not advance past the beginning of the state returns screen. When I push the blue "Start" button to begin my California return, a window pops up allowing me to update the software.  When I perform that function, the updater window tells me its completed and brings me back to the same window.  No advancement, just a continuous loop

 

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New Member

TurboTax Not Working

I reinstalled the program, which didn't help. So, I transferred the uncompleted tax file to another computer and installed the program there.  The state download worked on the new computer and I was able to complete and file my taxes.  I've completed two years of taxes on my first computer, so it was weird that the program did not work this time.