TurboTax Is Discontinuing ItsDeductible—Again. Longtime Users Deserve Better

[e024486]

After more than 30 years of using TurboTax—starting with Deluxe, then Premier and eventually upgrading to Home & Business—I was disappointed to learn that Intuit plans to discontinue ItsDeductible on October 21, 2025.

ItsDeductible has been a cornerstone tool for tracking charitable donations and estimating fair market values, especially for non-cash items. It’s helped me stay organized, maximize deductions, and file with confidence. Removing it feels like a step backward in making tax prep accessible and thorough for everyday users.

This isn’t the first time TurboTax has tried to sunset ItsDeductible. In 2022, they reversed course after significant user backlash. Clearly, this tool matters—and not just to me.

What makes this even harder to accept is the pricing trend. Over the past decade, TurboTax Home & Business has climbed from $79–$99 to $150–$180 or more, depending on the season and vendor. For a product that continues to rise in cost, it’s especially frustrating to see valuable functionality stripped away without a comparable replacement.

I urge Intuit and the TurboTax leadership team to reconsider—or at the very least, offer a solution that preserves the functionality and ease of use we’ve come to rely on.

If you’ve used ItsDeductible or feel impacted by this change, I encourage you to:

• Export your data before October 21, 2025
• Share your feedback directly with TurboTax via their support page
• Join the conversation and let Intuit know how this decision affects you

We deserve tools that support responsible financial habits and charitable giving. Let’s make our voices heard—again.

#TurboTax #ItsDeductible #Intuit #TaxPrep #CharitableGiving #ConsumerAdvocacy

[Ck37421]

Reply from complaint to the office of the president below - I’ve been a subscriber since TurboTax was released but subscription officially canceled and all forms of payment removed from their site.  They obviously could care less what their customers want so I will no longer be a customer 

I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with us regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns and recommendations: 

1. ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
2. Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
3. The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement;

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

With sincere apologies,

[mikec58]

H&R Block is looking better and better

[e024486]

This is truly disappointing. At first, I thought your reply was genuinely engaging with my concerns—but as I read on, it became clear it was just a generic cut-and-paste response. Including a placeholder for a phone number, then leaving it blank, only reinforced that impression.

While I appreciate the quick turnaround, the response does little to address the actual issue. More importantly, it misses a key opportunity: asking users for input. That simple gesture could go a long way in understanding user experience, concerns, and how to recover from the blow Intuit has dealt itself with this decision.

[mikec58]

I think that sloppy cut-and-paste response only reinforces the idea that they really don't care.

[e024486]

Quick update—I’ll share a more detailed summary later today.

Yesterday, I received a call from Intuit TurboTax, but I was tied up with a prior commitment and couldn’t answer. They followed up with an email inviting me to schedule a call to discuss my concerns. The tone was surprisingly optimistic, suggesting they believed a resolution might be possible.

I spoke with a different representative this morning. She was pleasant and receptive, and took time to listen. However, she wasn’t able to offer any resolution or new information. In fact, she confirmed there’s currently no update regarding a delay or reversal of Intuit’s decision to sunset ItsDeductible.

I took detailed notes and will share a full recap later today. Thanks again to everyone supporting this effort to help Intuit recognize the impact of this decision—and the opportunity they still have to make it right.

[user17572511547]

This is really frustrating - and why such short notice within the tax year.

AT LEAST allow your customers to sue it through Tac Year 2025 for 2025 taxes. 

Seems arbitrary and capricious otherwise!

This is NOT how you treat LONG TERM Customers.

It's Deductible keeps your customers connected with you.  

Now your breaking that with this insulting timing of this closeout.  

Please push to at least cover CY 2025! 

[user17572644339]

If it is true that ItsDeductible will be discontinued, there is nothing to differentiate between any other software out on the market. In 2022, we - the customers - spoke loudly. Despite all the business reasons, the CEO doesn’t want to listen, then the customer base will massively decrease. Loyalty goes both way. I’m no longer going to stress about it.

Keep it, keep me. Discontinue it, I’m leaving. 

[user17572781593]

I fully agree with this thread and the concern that has been expressed.  I've been using Turbotax for over a decade and have come to rely on ItsDeductible. I'm massively disappointed in the discontinuation of it and will be searching for a different product that enables me to track items I donate to various charities with the same ease. Discontinuing this software makes me more likely to discontinue Turbotax as well.

[user17572909053]

Agree with all the posts in this thread.  I make lots of donations throughout the year. ItsDeductible saves me so much time when preparing returns and helps me keep track of where and how much I've given. Will definitely look into alternatives to TurboTax if the ItsDeductible import will not be available for 2025.

[user17572937900]

I've been using TurboTax for years and itsdeductible is one of the reasons I have been a loyal customer. I use it regularly throughout the year. I will be checking out other products for the first time. Really disappointed by this decision. 

[user17572944405]

Very disappointed...again.

[e024486]

Sharing an update based on my recent interaction with Intuit.

Following a phone conversation with their customer care team, I received an email response. The representative I spoke with was courteous and seemed genuinely empathetic. That said, they were not in a position to offer any new information—neither regarding a potential reversal of the decision to sunset ItsDeductible, nor about options for mid-year data downloads or importing into TurboTax 2025.

Bottom line: loyal customers are still left without answers or a clear path forward.

If you’ve had similar experiences or concerns, I encourage you to share them here. The more voices we raise, the more likely Intuit is to take notice. You can also submit feedback directly through their official support page or via the TurboTax product feedback form.

Let’s keep the conversation going and push for transparency and a meaningful resolution.

———- ———— ————

From: Office of the President
Sent: Friday, September 5, 2025 1:07 PM
Subject: B2C Case: OOP-

I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with me regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns: 

1. ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
2. Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
3. The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement, resulting in manual entries;
4. Intuit is taking away product features, imposing restrictions on products while continuing to raise the prices, and 
5. Concerns regarding the lack of thoughtful decision making within Intuit's Executive structure.

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Please continue to monitor our community pages and/ or email for any additional information regarding this matter. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

With sincere apologies,
TurboTax Customer Care

[sonicsunspot]

I just made a plea through the Intuit feedback email to AT LEAST give us the option to upload the data - similar to the way It's Deductible uploaded it.

I have downloaded the It's Deductible files, and they are simple CSV / Excel type files.  9 columns of data.  At least I would be able to track my donations in a spreadsheet, assign values and upload the data during tax time - versus keying them all individually in a cumbersome TurboTax screen.

If Intuit isn't going to support It's Deductible, at least open up the options for 3rd parties to make uploadable formats for charitable contributions.