This is truly disappointing. At first, I thought your reply was genuinely engaging with my concerns—but as I read on, it became clear it was just a generic cut-and-paste response. Including a placeholder for a phone number, then leaving it blank, only reinforced that impression.
While I appreciate the quick turnaround, the response does little to address the actual issue. More importantly, it misses a key opportunity: asking users for input. That simple gesture could go a long way in understanding user experience, concerns, and how to recover from the blow Intuit has dealt itself with this decision.
