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Following a phone conversation with their customer care team, I received an email response. The representative I spoke with was courteous and seemed genuinely empathetic. That said, they were not in a position to offer any new information—neither regarding a potential reversal of the decision to sunset ItsDeductible, nor about options for mid-year data downloads or importing into TurboTax 2025.

 

 

If you’ve had similar experiences or concerns, I encourage you to share them here. The more voices we raise, the more likely Intuit is to take notice. You can also submit feedback directly through their official support page or via the TurboTax product feedback form.

 

Let’s keep the conversation going and push for transparency and a meaningful resolution.

 

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I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with me regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns: 

1. ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
2. Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
3. The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement, resulting in manual entries;
4. Intuit is taking away product features, imposing restrictions on products while continuing to raise the prices, and 
5. Concerns regarding the lack of thoughtful decision making within Intuit's Executive structure.

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Please continue to monitor our community pages and/ or email for any additional information regarding this matter. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

 

With sincere apologies,
TurboTax Customer Care