TurboTax downloaded on Windows 11. Activation page hangs. Unable to activate.

[tlungshantang]

I've already clicked the Properties tab and am running the program as an administrator. I've already tried the Troubleshoot tab as well.

[LindseyLO]

The link provided below will provide you with step-by-step troubleshooting assistance for your Windows download. 

Troubleshoot TurboTax for Windows downloading issues

You can also click here for additional assistance for working around this issue. 

[dakingvt]

I am running Windows 11 and had this problem.  Activation process pops a blank white dialog which is unresponsive for several minutes.  Eventually you see text and buttons in the dialog, but those too are unresponsive for several minutes.  I was trying to paste activation code, hit enter, etc., but there was no response.  Eventually after several more minutes the program simply opens and works correctly without ever actually accepting the activation code.  NOTE: I do have this year's version installed on an older (slower, Windows 10) laptop, but was trying to install software on the new one (Windows 11) and finish tax prep there.

Now I am getting another blank white dialog when trying to submit finished forms for e-file.  So far it has yet to finish that process.  Hopefully that eventually finishes as well...

[CarissaM]

Have you tried to follow the help article posted above to update your Turbo Tax software @dakingvt ?

[dakingvt]

The article is about downloading.  I had no issues with the download.

[Katina S]

Let's try the steps in our Turbo Tax FAQ as it appears you are getting a blank activation screen.

@dakingvt

[dakingvt]

This is a brand new Samsung laptop with all Windows and optional drivers updated.  Not sure what else I can change.

Video hardware is Intel Iris Xe graphics.  Dropping resolution does not help.  Looks like Intel may have some drivers that are not Samsung's version.  Might try those.

[CarissaM]

Since the issue is still occurring, it would be best to contact us by phone, as this can allow us to view the screen as things happen in the system. 

Please follow the instructions here to contact us by phone.