turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Turbotax 2024 Desktop installation

After installing Turbotax 2024 on my Windows 10 desktop, why do I receive the message:

 

"We recommend restarting your system to prevent possible application errors.  Would you like to restart now?

 

This problem persists after installing the latest update available for the 2024 version.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies

Turbotax 2024 Desktop installation

Had the same error message (could be generic error code though)

Looked at windows event viewer.

Under Windows Logs/Application, the error code pointed to MSVCP1.40.dll which is part of the Visual C++ package.
Downloaded the latest Visual C++ package from
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio...
Choose appropriate option (Repair in my case) when executing downloaded executable.

TurboTax works now.....

-T

Turbotax 2024 Desktop installation

Thank you.  I'm having the same problem with TurboTax 2024.  I hope your solution works for me as well.

Turbotax 2024 Desktop installation

Thanks!!!

I figured out the issue as well....In my case, I have TT 2019 - 2023 installed on my desktop.  I went into each of these programs and installed the latest update available for that tax year.  After which, I installed the latest update available for TT 2024 and opened the current version, TT2024.  That seemed to do the trick.  I'm assuming that the latest version of C++ was installed during one of the above updates....

 

thanks for sharing with us!

Turbotax 2024 Desktop installation

FYI.....this is the URL for manually updating your TT 2021 - 2024 product: Bookmark it in your browser if needed.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax...

Turbotax 2024 Desktop installation

I just wanted to confirm that installing the latest version of Visual C++ distributable x64 *does* fix this problem.  I wasted my time reinstalling TurboTax 2024 before I found this thread.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies