TurboTax 2022 for Mac crashed - Termination Reason: DYLD, [0x4] Symbol missing

[bpso]

The post you referenced calls the problem "solved". 

Not solved. This is not the OS, it's Turbo Tax code. I recommend fixing your software. 

[bpso]

And they state that Turbo Tax 2022 should work on Big Sur / OSX 11. Not working. The new TT update crashes every time. 

[VolvoGirl]

I don't think that "Solved" means the problem is solved.  Just that the support article has been posted.  

[gjackoh]

Thought this was interesting.  I put the error log messages from the aborted startup  into ChatGPT and got this:

(Error Log Messages)

Last login: Mon Jul 31 16:28:49 on console

/Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

[Retina-Powerbook:~] garryj% /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;

dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE

  Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

  Expected in: /usr/lib/libc++.1.dylib

 in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib

Abort

logout

[Process completed]

ChatGPT Response

1 / 1

The provided text appears to be a log of a terminal session on a Mac computer where the user attempted to run TurboTax 2022 but encountered an error.

Here's a breakdown of the log:

• Last login: Mon Jul 31 16:28:49 on console: This line shows the last time the user logged into the system via the console (command-line interface).
• /Applications/TurboTax\ 2022.app/Contents/MacOS/TurboTax\ 2022 ; exit;: The user attempted to run the TurboTax 2022 application from the specified location.
• dyld: Symbol not found: __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE: This is the error message indicating that a symbol (specifically, __ZTINSt3__114basic_ofstreamIcNS_11char_traitsIcEEEE) was not found in the dynamic linker (dyld). This symbol is expected to be present in the libLogger.dylib framework but wasn't found in the libc++.1.dylib library.
• Referenced from: /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The missing symbol was referenced by the libLogger.dylib library, which is part of the TurboTax 2022 application.
• Expected in: /usr/lib/libc++.1.dylib: The dynamic linker expected to find the missing symbol in the libc++.1.dylib library located in the /usr/lib/ directory.
• in /Applications/TurboTax 2022.app/Contents/MacOS/../Frameworks/libLogger.dylib: The dynamic linker specifically looked for the missing symbol in the libLogger.dylib library located within the TurboTax 2022 application bundle.
• Abort: Due to the missing symbol, the application cannot continue and aborts.
• logout: The user's session ends and the user is logged out of the terminal.
• [Process completed]: This message indicates that the terminal process has completed.

The error suggests that there may be an issue with the TurboTax 2022 application, possibly due to a missing or incompatible library. To resolve this problem, you might need to update TurboTax or check for any missing dependencies. If the issue persists, you could contact TurboTax support for further assistance.

[RicN]

I am having the same problem, just posted here today

https://ttlc.intuit.com/community/taxes/discussion/problem-with-turbo-tax-2022-and-macos-bigsur/00/3...

It is not working with BigSur 11.7.9 and uninstalling and reinstalling is not working even following all procedures from TurboTax (as described in my post). 

Did anyone have an update from TT support?

R

[VolvoGirl]

I saw a post saying there should be an update to fix it tomorrow Friday  Aug 4.  

[gjackoh]

I also receive the following:

"This issue should be resolved by end of day on Friday August 4th. Remember to update your version of TurboTax.

Quit and reopen TurboTax then you'll be prompted to download the current update.

We know it’s frustrating to encounter problems like this. Thanks for your patience while we investigate and work on this issue."

I am concerned that opening TT and it will immediatley crash.  So never get to the update prompt.  I will try that but will then probably try and remove the program and reload with the install CD.  I am hoping for an email from TurboTax for additional directions.  Else it's back to the help line, who have been very helpful.

If anyone from Turbo Tax Support, can you reply to this concern.

[alvarnell]

I can report that today's update v2020.r42.071 solved the problem.

I have kept a copy of the last version that worked (2022.r37.066) so unless you have an working old version to launch you will probably need to install from CD or original download in order for the update to work.

[dilbertdd]

Yes, 2022.r42.071 fixed the issue for me too.

[gjackoh]

I can also report this is fixed on latest TT update.  In case you have problems the link below has a procedure for cleaning out old settings from the Library folder.  I did this before downloading a fresh copy of Turbo Tax.  It worked.  Not sure you have to clean out everything but thought it would be good to have in case.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/remove-reinstall-turbot... 

[RicN]

Hi Everyone,

I confirm that with the new update things are working fine. I uninstalled the program entirely and downloaded the new file.

For those consulting this forum to uninstall in mac please see:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/remove-reinstall-turbot...

Then you can get the new file on your account, scroll down in the turbotax page and see

TurboTax CD/download login

Login there, select the turbotax 2022 that you already paid and install it again.

It worked for me!

Thanks everyone

[leknarfs]

The progress updates link is broken/removed 

[leknarfs]

Yes, I moved the version in the Applications folder to Trash, and reloaded from the ordiginal CD.  After update and relaunch, TruboTax 2022 was able to open again and I can access my tax returns.

[beaglerj]

Thanks to all who pursued this problem.  I reinstalled today and all is well.