"Turbo Tax not responding"

Forum|Forum|5 years ago
March 23, 2021
4 replies
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Turbo Tax Premier, MACBOOK Pro, Big Sur. I am in the income statement section, third section. When I ask for the next section, I get TurboTax not responding message. I tried on a MacBook Air running prior OS X, same results. There are several such complaints on this forum, but all seem to be on Windows. I did the latest program update just prior to continuing then ran into the issue. Tried quitting Turbo Tax, saving, two different computers, shut down , reboot, same results. there appears to be a software issue with Turbo Tax. Need help.

macuser_22

Alumni - Champ

Exactly what section? What it the name on the top of the screen?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Big KidAuthor

Level 2

Wages and income. I do the next income section button at the bottom right of the screen and get the spinning wheel. I found a workaround by just going to the select what you want to de rather than walk me thru everything, but there is an apparent bug .

et410

Level 2

I am having the same problem. Is there a fix released? Tax deadline is approaching.

Cthipps

Level 2

I have updated, Uninstaller, cleared cache, updated computer software and nothing works. I am not able to go past section 4 of income without it saying it is not responding. I spent an entire day updating everything with no resolve. HELP

tabberone

Level 2

I did not have the problem with 2020, I"m having a problem with 2021 turbo tax premier. I'm using the same laptop as last year, I meet the system requirements. It is taking me 20-25 minutes per W2-G form with only entering the bare amount needed. When ever I tab or click to a new field I get the non-responding message. This is flat out ridiclous.

Oscar195050

Level 2

I am also inputing W2Gs of which I have 32 and each one is taking about 5 minutes. Each block takes 15-20 seconds to load and then the program will freeze with (not responding) and will have to wait until it starts again. I have used TTax for 30 years and this is the first time this has happened. Company should fix and replace for no cost!!!!

tabberone

Level 2

I could live with 5 minutes.

After a month the response I got was to go to forms, delete all the forms entered, close program, reopen and make sure all updates are done then reenter the forms. I opted not to do that.

BASinMD

Level 2

Having the exact same issue as others with the W-2G section of TurboTax Premiere. Running it on a mac with the required OS and much more than the recommended amount of RAM. When moving from one field to the other in East Step the program freezes for a period. When I have the Activity Monitor open when the program freezes the Activity Monitor says TurboTax not responding. If I switch the "Forms" I can enter the data quickly and easily, but, you have to go back to East Step to "confirm" your address or the entry is flagged as "needs review." Never had this problem any other year with TurboTax. Like others on here, I have a large number of W-2Gs to enter and the delay caused by the program is making data entry much hard that ever before. That this has been going on for months without resolution by Intuit is vexing.

BASinMD

Level 2

As a follow-up to an earlier post, I uninstalled TT, deleted the tax forms I had been working on, made a fresh install, uploaded all updates before starting over reentering all data fresh. After about 25 W-2Gs, the program started to hang again. Getting slower the more forms I enter. Again, all other sections of the program work fine, just enter W2G data is ridiculously slow.

njb264000

Level 2

We apologize for the inconvenience, please contact us at customer support so we can further assist you.

@tabberone

Also, I did end up clicking on "Forms" and you can indeed enter the amounts there normally without any of the "Turbo Tax not responding" nonsense I was constantly getting when I did the "Step by Step" method of entering W-2 data. So, using the "Forms" method does speed up the process some, but regardless, the "Step by Step" method should NOT cause Turbo Tax to repeatedly go into "Turbo Tax not responding"!!