"Turbo Tax not responding"

[AkinaLO]

Please refer to the post by Vanessa3 above first. If you continue to have issues, please contact TurboTax support below for assistance.

What is the TurboTax phone number? - Intuit  

[jdalzotto]

I've been a user of H&R Block software for years and decided to try TurboTax this year.  I'm very sorry I did!  I have many W2G's to enter and the program is horribly slow!  I'm at the point of each field on the screen takes almost a minute to fill in and move to the next.  I'm about ready to dispute the credit card charge and go back to H&R Block.

[BASinMD]

Having the exact same issue as others with the W-2G section of TurboTax Premiere.  Running it on a mac with the required OS and much more than the recommended amount of RAM.  When moving from one field to the other in East Step the program freezes for a period.  When I have the Activity Monitor open when the program freezes the Activity Monitor says TurboTax not responding.  If I switch the "Forms" I can enter the data quickly and easily, but, you have to go back to East Step to "confirm" your address or the entry is flagged as "needs review."  Never had this problem any other year with TurboTax. Like others on here, I have a large number of W-2Gs to enter and the delay caused by the program is making data entry much hard that ever before.  That this has been going on for months without resolution by Intuit is vexing.

[tabberone]

Their response to me was to delete all the forms, close the program, reopen Turbo Tax and reenter the information.  I started entering in November, for people who started later and are having a problem is telling me their "fix" doesn't work because people will have had the updates installed.  

Makes me want to start looking around for another program to use next year.  And this is using turbo tax at least 25 years.  First year with this issue.

[rvsz9946]

I have the same issue, each entry takes over 6 minutes to complete getting slower after each w2g, Turbotax keeps saying it is the computer, Did TT on same computer for the last 3 years, no issues. Did a factory reset, no change, downloaded and restarted 3 times, no difference.  impossible to get any answers from TT.  How can they not see the problem, it is not an isolated  issue.  Getting answers or hold of someone is impossible. 

[tabberone]

TT's suggestion was to go to Forms, delete all your entries, shutdown TT then restart it. I had already spent tons of time entering the forms so I didn't do that.  I could have lived with 6 minutes.  Towards the end it was taking close to an hour per form. And that's with entering the least amount of information I could get away with.

Thinking about another program next year.

[CarissaM]

Were you able to finish and get the return completed @tabberone?

[SBROTZ]

I had same issue, could not resolve the issue using guided entry.  IF you switch to FORMS view to enter W-G info, it should be faster -- at least that is what I experienced

[tabberone]

After spending days and days I got them entered.

No problem with any of the other areas on turbo tax.

[BASinMD]

As a follow-up to an earlier post, I uninstalled TT, deleted the tax forms I had been working on, made a fresh install, uploaded all updates before starting over reentering all data fresh.  After about 25 W-2Gs, the program started to hang again.  Getting slower the more forms I enter.   Again, all other sections of the program work fine, just enter W2G data is ridiculously slow.

[rvsz9946]

Still working on them, Now I enter just the FIN and name  then go to forms, it take about 6:30 minutes this way.

talked to specialist yesterday and say that the issue was resolved, and will look into it again.  got about 18 more to do. also have one casino that says needs review on all that I entered ?, rest OK.

[rvsz9946]

Follow up to previous post:  just did w2g number 60 the standard way, it took 16 minutes to enter!

If I input FIN # and Name of Casino, then go to forms it takes approx. 6:30  minutes to enter, still slow but a lot better the 16 minutes.  What a waste of time, no help from TT, just we will look into it. hopes this help

[Vamonos]

 BASinMD, I believe, had the best solution, with switching to forms view after you enter the first fed id #.

I've been using TT for 18 years, and nothing like this has happened.  I have Windows, and after about 8 W2G's, the CPU usage goes to 50% (seen on task manager), and TT goes to 'not responding.'  This solution takes 4 minutes instead of 14 minutes per W2G form.  Ugh!  It's the best we're gonna get when TT doesn't admit the problem.  As for the other solution to combining W2G's, I've heard mixed reviews, some returns have never been rejected because of it, and some are rejected each year.  I'd rather spend the extra exhausting time before rather than suffer rejection or, worst case, an audit.

[njb264000]

Exact same problem here as everyone else is reporting. Click a box, wait 10 to 30 seconds, enter the value. Go to the next box, click, wait another 10 to 30 seconds, enter the value. Over and over and over again. Pages that should take 1 minute to complete can take 5-10 minutes now. Beyond ridiculous, and it is NOT everyone's individual computers acting up. It is clearly the software itself. My laptop is FAST no matter what else I do, but with TT Premier, it comes to a barely crawling (near) standstill. THERE MUST BE A FIX FOR THIS INUIT!

(And I forgot to mention that the trouble for me starts when I begin entering W-2 information (right when there are many boxes to fill in with differing dollar amounts.) So for each W-2 that I need to enter data for, there are 10-20 boxes to fill, so EACH W-2 is adding an additional 5-10 minutes to fully enter (or maybe more...it sure FEELS like a lot more!!) I am going to try that "enter the data on the forms themselves instead of the traditional way" method & will report back if that helps any. Regardless, to repeat myself, THERE MUST BE A FIX FOR THIS INUIT!)

[CarissaM]

Are you filing using online or desktop? @njb264000