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Level 2

Solved

TT-B Won't Save My Return: Unable to Proceed

Forum|Forum|8 years ago
March 29, 2018
6 replies
1 view

I am using Turbo Tax for Business 2017...the CD version. I'm on Windows10 (up-to-date). I have used TT for my business for many years.

I am unable to save my file. When I select SAVE (or SAVE-AS) and then accept the default name that TT-B suggests, I get an error message saying "File not found. Check the file name and try again." Even if I change the filename to something simple ("TaxReturn"), I get the same error. TT-B seems to be looking for a file rather than trying to create a new one.

My program is up-to-date. I have tried saving to various locations with the same results. I have tried different file names. I have rebooted several times. I've tried running with no other programs running.

I'm dead-in-the-water!

Thanks for assistance.

-bs

TurboTax Desktop

Best answer by Lisa995

Do you have an anti virus or Windows Defender running in the background maybe?

https://ttlc.intuit.com/questions

You might try asking in this other TurboTax message board, its got many more volunteers helping in there, someone may have seen this issue before.

Lisa995

Alumni - Champ

Just a thought.....Which folder does it show its trying to save to? Could it be looking for a flash drive or storage device, rather than the harddrive to save to?

♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪

MoirtyAuthor

Level 2

Nope. It's my standard hard drive. I'm able to choose different folders. It won't save in any folder.

-bs

Lisa995

Alumni - Champ

Do you have an anti virus or Windows Defender running in the background maybe?

♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪

JerryBlevins

Level 2

Having the same problem with Turbo Tax Delux on Mac..File won't save-says to check file permissions and I have both read and write..still won't transmit e-file and I am not sure any work was saved...

Looks like this may be my last year for Turbo Tax. Test before you release....

kbritt

Level 2

Did you resolve this? I'm having the same issue on my Mac. It says to check the "Get Info" in the finder which I did and the file is not locked. Permissions indicate thatI can read and write. But still won't go through.

SForrestLO

Level 11

@kbritt

See https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

StoshMan

Level 2

It appears this issue is still around in 2020 after years of updates!!!! What?!

I have having the same issue with 2020 Home and Business right now. Very buggy install. Had to reboot and try a second time.

Now after doing all my work (5 hours roughly, I seem unable to save my work or e-Files?

ARGHHHHH!

EbonyL122824

Level 9

@StoshMan

See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Trbtx955

Level 2

unable to save Turbo tax 2021

Trbtx955

Level 2

I can't save my 2021 tax return

montestaples

Level 2

had the same exact problem trying to save my return and it would give an error saying" File not found". I am using Windows 10. I initially got around this by saving the return in my Downloads folder. Later I found several messages in my Notifications (click on the little square with a half moon in the lower right corner of the screen) area regarding protected folder access violation. There were several entries, one for each time I tried to save my return. I just clicked on the notice to pull up the message, found that TurboTax had been denied access several times, clicked on actions Actions/Allow on Device. PROBLEM SOLVED.

thedeke

Level 2

I have been using Turbotax for years on the same system and never had this problem before. Used your solution to get my return saved. As noted it was the protected folder access. Temped to just turn it off, but this added turbotax to the allowed programs. Thanks.

montestaples

Level 2

I had the same exact problem trying to save my return and it would give an error saying" File not found". I am using Windows 10. I initially got around this by saving the return in my Downloads folder. Later I found several messages in my Notifications (click on the little square with a half moon in the lower right corner of the screen) area regarding protected folder access violation. There were several entries, one for each time I tried to save my return. I just clicked on the notice to pull up the message, found that TurboTax had been denied access several times, clicked on actions Actions/Allow on Device. PROBLEM SOLVED.