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Level 2

Solved

TT-B Won't Save My Return: Unable to Proceed

Forum|Forum|8 years ago
March 29, 2018
6 replies
0 views

I am using Turbo Tax for Business 2017...the CD version. I'm on Windows10 (up-to-date). I have used TT for my business for many years.

I am unable to save my file. When I select SAVE (or SAVE-AS) and then accept the default name that TT-B suggests, I get an error message saying "File not found. Check the file name and try again." Even if I change the filename to something simple ("TaxReturn"), I get the same error. TT-B seems to be looking for a file rather than trying to create a new one.

My program is up-to-date. I have tried saving to various locations with the same results. I have tried different file names. I have rebooted several times. I've tried running with no other programs running.

I'm dead-in-the-water!

Thanks for assistance.

-bs

TurboTax Desktop

Best answer by Lisa995

Do you have an anti virus or Windows Defender running in the background maybe?

https://ttlc.intuit.com/questions

You might try asking in this other TurboTax message board, its got many more volunteers helping in there, someone may have seen this issue before.

Lisa995

Alumni - Champ

Just a thought.....Which folder does it show its trying to save to? Could it be looking for a flash drive or storage device, rather than the harddrive to save to?

♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪

MoirtyAuthor

Level 2

Nope. It's my standard hard drive. I'm able to choose different folders. It won't save in any folder.

-bs

Lisa995

Alumni - Champ

Do you have an anti virus or Windows Defender running in the background maybe?

♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪

JerryBlevins

Level 2

Having the same problem with Turbo Tax Delux on Mac..File won't save-says to check file permissions and I have both read and write..still won't transmit e-file and I am not sure any work was saved...

Looks like this may be my last year for Turbo Tax. Test before you release....

kbritt

Level 2

Did you resolve this? I'm having the same issue on my Mac. It says to check the "Get Info" in the finder which I did and the file is not locked. Permissions indicate thatI can read and write. But still won't go through.

SForrestLO

Level 11

@kbritt

See https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

StoshMan

Level 2

It appears this issue is still around in 2020 after years of updates!!!! What?!

I have having the same issue with 2020 Home and Business right now. Very buggy install. Had to reboot and try a second time.

Now after doing all my work (5 hours roughly, I seem unable to save my work or e-Files?

ARGHHHHH!

EbonyL122824

Level 9

@StoshMan

See this TurboTax FAQ for help with troubleshooting TurboTax for Windows. If you need further assistance, contact customer support here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Trbtx955

Level 2

unable to save Turbo tax 2021

Trbtx955

Level 2

I can't save my 2021 tax return

BrandiLO1

Level 7

Would you mind providing a few more details regarding any error messages you may be receiving when attempting to save your return? You may also provide a screenshot, but please be sure to black out any personal details.

montestaples

Level 2

I had the same exact problem trying to save my return and it would give an error saying" File not found". I am using Windows 10. I initially got around this by saving the return in my Downloads folder. Later I found several messages in my Notifications (click on the little square with a half moon in the lower right corner of the screen) area regarding protected folder access violation. There were several entries, one for each time I tried to save my return. I just clicked on the notice to pull up the message, found that TurboTax had been denied access several times, clicked on actions Actions/Allow on Device. PROBLEM SOLVED.