The error message is "The document has the wrong tax year or some other issue that prevents us from opening it. Please make sure you have the right file and try again."

[LPRose]

solved!  happy camper! 

I Tried all of the above "fixes", getting the file from icloud, right clicking and open with tt2021, shut down/ restart.  None of the above worked.OS is up to date  

Both files: the older version called “unsaved…” and the most recent version called “lastname….” Showed up IN tt21 under File / Open Recent.  “unsaved” was open.  Clicking “lastname” resulted in the dreaded error message. 

I called TT and asked for a real person, wait time was short, just a few minutes. I described the issue and what I had done so far, then asked about re-installing a new copy of the TT21 app, or deleting old versions of the TT program, and was told no need to do that. 

Instead, the very helpful and friendly  tech support rep said instead of clicking on the newer file, “lastname…” under Open Recent, to go Down the screen about half way, then halfway toward the right, under Manage Your Returns and then Open Another Return.  I hit Open another return, chose “Lastname...tax2021” and it opened right up with the correct data, right where I had left it! 

Fixed! 

This is a real bug that TT should correct; open recent should work just the same as open another return, and those just the same as double clicking the data file, darn it!

[AFrustratedTTuser]

I have tried all the suggestions that have been given in this entire post and nothing fixes the problem with opening my almost complete tax return.  My issue is at the same as others have noted, I could access the file for a few days after starting, then when I was ready to finish my taxes, Turbo tax performed an update and I could no longer access my file instead getting the dreaded message referred to in this post.

I find it interesting that the TT "experts" don't really provide any help, but instead they seem to be glad someone else figures out some way to fix some problems and want a thumbs up for someone else's recommendation.

From my experience and others as noted in this post, the problem happens after a TT update, which can not be controlled. The turbo tax experts have never acknowledged this as a problem and no fixes have been forth coming, as this has been an issue for at least 2 years.

Extremely frustrated with TurboTax and dreading having to start a new file and have the same issue after a random update.

[HeatherPLO]

You are commenting on a thread that may have old or outdated information.  So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@AFrustratedTTuser 

[MrToad]

Same issue, can't open last year's return using last year's application. 

[HeatherPLO]

Please see this Help Article for ways to access a prior year return.  

@MrToad 

[MrToad]

Using download product. So not a help.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@MrToad 
 

[cosmo77]

TOTALLY AGREE WITH YOU.  They love to take credit for everyone's success.  YET they have not acknowledge much else bother to solve the problem.  YES is a glitch UPDATE RELATED.  Hi-Five man!... These buffoons charge us all an arm and a leg for their products (QUICKBOOKS included) but when problems happened, the do not offer solutions.  

[cosmo77]

TurboTax Case #[number removed]

STEPHANIE WAS PATIENT.  BUT ERROR IS NOT SOLVED !!!   HOW DARE YOU TT CLOSE CASE AS SOLVED???

PLEASE HONESTY IS FIRST

SAY OPENLY YOU ARE NOT ABLE TO SOLVE IT 

DO NOT POST FALSE ANSWERS HERE

THANK YOU 

[HeatherPLO]

If you are still needing assistance, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  We are not able to view your specific case information on this public forum.  

@cosmo77 

[SgtB]

I've called twice. The first "specialist" said, "well if you've tried what you read online you need to just start over." I had one thing left to confirm ahead of submitting my return. Starting over after hours of entry is NOT what we should be told. I asked for a supervisor or manager and she muted and never came back. I have tried EVERY suggestion online. I've removed and redownloaded. Followed each step. I try to open return, open a different return, there is only one .tax2022 file on my machine. But yet I still get the error, "...has the wrong tax year or some other issue that prevents us from opening it.Please make sure you have the right file and try again." The second rep has had to put me on hold because her child is screaming. Then she returned and asked again what error message and put me on hold again. What type of service is this? I've been on hold for 13 minutes and now she disconnected me!! I've been a TT customer for many years, but this is likely the end. 

[SgtB]

After spending a few hours starting from scratch, it prompted to save federal before downloading state. Saved new file. Downloaded state. And now the dreaded pop up with same error appears. Can’t read the file! WTF. Back where I started. Again. Can’t get anyone to talk to on the phone. This is ridiculous. 

[HeatherPLO]

We need additional details to be able to assist you further.  Did you purchase this software directly from TurboTax?  Also, are you using Windows or Mac?  Please provide this information in the thread and we will be happy to help. 

@SgtB 

[SgtB]

I purchased the TT Deluxe software CD/download from Costco. I’m using a Mac. I’ve done this for years but this year it’s a mess. Still doesn’t work. 

[SgtB]

I purchased the TT Deluxe software CD/download from Costco. I’m using a Mac. I’ve done this for years but this year it’s a mess. Still doesn’t work.