I've called twice. The first "specialist" said, "well if you've tried what you read online you need to just start over." I had one thing left to confirm ahead of submitting my return. Starting over after hours of entry is NOT what we should be told. I asked for a supervisor or manager and she muted and never came back. I have tried EVERY suggestion online. I've removed and redownloaded. Followed each step. I try to open return, open a different return, there is only one .tax2022 file on my machine. But yet I still get the error, "...has the wrong tax year or some other issue that prevents us from opening it.Please make sure you have the right file and try again." The second rep has had to put me on hold because her child is screaming. Then she returned and asked again what error message and put me on hold again. What type of service is this? I've been on hold for 13 minutes and now she disconnected me!! I've been a TT customer for many years, but this is likely the end.
