How to I report bugs

[DoninGA]

Don't know what you saw on those web pages, but support is where you can report any problems with the software.
As posted in a comment above by TurboTax Moderator @TurboTaxJoey - "When you call in to our support line the agents are able to submit bugs to our defects team directly."

[Sam]

Thanks Donin.  I actually did do that.  Spent 25 minutes on the phone with a very courteous agent and patiently explained the proxy issue.  Maybe we ended up with the wrong rep, because after all this I was told to report the problem on the forums, which I've done.  I'm hoping someone from Intuit reads this post and can help us get this bug resolved.

[philsfan]

I also found a bug in the depreciation area.  Shows 2016 and 2017 columns...should be 2017 and 2018. Just put numbers in and I think it computed correctly.  Not happy paying $79 for a program with bugs and I see nothing that tells me this has been corrected.  I was under the impression that updates fix these bugs.

[VolvoGirl]

That is in the Mac Desktop program.  Some of the headings have the wrong years on them.  But the amounts and calculations are right.  
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4525016-turbotax-mac-2018-is-showing-the-wrong-years">https://ttlc...>

[Galaxy_Guy]

I've found a bug in retirement distribution.  TT 2018 Deluxe asks if it was a Qualified Disaster Distribution.  I answer NO.  It asks if it was for construction in a disaster area.  Again, NO.  2 screens later it asks what type of disaster was it:  Hurricane, Wildfire, or H & WF!  And, it says 2017!

[Galaxy_Guy]

It didn't do that a couple of weeks ago.  The latest update seems to have introduced a bug.  I'm definitely running 2018 TT Deluxe!

[VolvoGirl]

That is a new bug that just came out on the 2 /27 update.  There are working to fix it.  Don't file until it's fixed.

[Galaxy_Guy]

Thanks for the help!  In a related bug, I also noticed that TT 2018 doesn't handle the distribution properly when it moves to the state form.  Even if one reports it wasn't an IRA or a periodic payment, it still treats the money as if qualifies for an exclusion from income for the state return!

[fall-rich]

A minor bug in the Mac version of TT Deluxe 2018:  when including a Geothermal Tax Credit in 2018 taxes for the state of Iowa, TT pre-check reports that such a return cannot be e-filed due to the need to include a form IA 140, which cannot be e-filed.  This is incorrect, as checking the Iowa Department of Revenue's document to Electronic Return Originators reveals: form IA 140 is among those that can be e-filed.  Due to this mistake, I am forced to needlessly file by US mail, which will result in a far longer time for my return to be processed and my refund to be sent.  Bummer.

[Carl]

https://ttlc.intuit.com/replies/7063675

[SebTardif]

I talked to customer service and share screen to show a bug, didn't find a workaround and gave up on me. Then I opened a new thread with the bug description and got deleted without notification or answer in less than 1 hour. So hard to get the product be better!

[NFTiernan]

I was disappointed that I had to pay almost $75.00 corrIdors 

[ngmtt]

@Anonymous actually after waiting for an hour on hold and getting past the automated obstacle course, the CSRs will kindly inform you that there is no way for them to report bugs. I got to escalations once after escalations agreed my screenshots proved a calculation bug, see INV6776. After a month called back in and was told they found the investigation bug number but lost all of the information I provided to prove this bug. They said instead of trying to gather the information from me again, they gave up. They said they can no longer accept and investigate bug reports. If the SW is broken, it will stay so. Really disappointed in this.

The CSR offered me a refund as they said that was the easiest path.

[ngmtt]

I was told only the escalations team can submit bugs, aka investigations. It's really not easy to report issues.

[whyisthistheonlywayicanreachyou]

Turbotax correctly identified that I overpaid FICA taxes by several thousand dollars last year, and then failed to submit that information for a refund.  Despite paying for "Max" service, after multiple attempts I have not been able to get anyone on the phone who understands what FICA taxes are and / or graduated high school.  Could someone please help direct me to a someone who: (1) knows what Social Security is and can understand / escalate the product issue, and (2) help secure the additional refund that I am owed.