.tax2021 file will not open

[OCFishGuy]

After working on my taxes for 2 days 3/25 and 3/26 I came back to finish 4/15 and it will not open the .tax2021 file. I am using a windows 10 PC that was updated 3 days ago and Turbo Tax Home & Business also updates to the newest version today. I am able to open 2 other .tax2021 file I had worked on for my kids. They both show in the Continue your 2021 tax return window while my return file does not.

[MichelleLO]

Have you tried to run a search on your computer for your tax file?  If not, please try the steps in the below TurboTax help article to locate your tax data file. 

Find your tax data file (.tax file) in Windows

[OCFishGuy]

Yes, I ran a search and know exactly where the file is. When I open it, it is just blank.

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

[OCFishGuy]

I did and they could not help me.

[ChondelLO]

Please try this workaround from dana-utz in the community. @OCFishGuy

https://ttlc.intuit.com/community/taxes/discussion/file-won-t-open/00/2548017