File won't Open

Forum|Forum|4 years ago
March 4, 2022
3 replies
49 views

Why won't TurboTax open a file it created after I quit and wanted to finish it later?

Why won't TurboTax open last year's return (same error msg on.tax 2020 or .pdf) to lead me through this year's return when I can open the .pdf file in my own PDF software?

These same errors have happened for the last three years and have led to retyping the whole return in twice and I have spent at least 3 hours with the support line. Nothing has been fixed. Maybe we need the file format to see what is happening. Very frustrated and am thinking about canceling my advantage plan for next year.

Mike Price

SForrestLO

Level 11

If there is a specific error message, please provide that for additional asistance.

You can view these Turbo Tax help articles.

How do I open my tax return in the TurboTax software I installed?
https://ttlc.intuit.com/community/accessing/help/how-do-i-open-my-tax-return-in-the-turbotax-software-i-installed/00/26085

If you have old .tax files you can try converting them to pdf files at Www.Taxprinter.Com https://www.taxprinter.com

It might be expensive. They are not connected with Turbo Tax. Use it at your own risk.

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mprice62Author

Level 2

There is no error number, just a box that says the file must be corrupted, even the pdf file. But, I can open the pdf file with my pdf software. I just don't get it.

Mike Price.

KatrinaLO

Level 14

What version of Windows are you using? Please see the information in this TurboTax FAQ here for assistance.

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mprice62Author

Level 2

It doesn't seem to matter.

I use Windows 11 build 22567 and turbotax will not open either .tax2021 or .pdf.

I then moved both turbotax and .tax2021 to my Wife's machine using the original Windows 10 and turbotax would not open either .tax2021 or .pdf. I can access on either machine the .pdf files .

My main question is:

1. How can a file created with TurboTax and saved to my machine not be able to open it?

2. How can files created with last years TurboTax (.tax2020 and .pdf) not be able to open them on either Windows 11 or Windows 10, but my pdf program can??

Seems to me as a rookie, there must be a glitch in the program or you think we would get an error when we save them.

Oh well, I am tired of it.

Thank you for your interest in my problelms.

Mike Price

dana_utz

Level 2

I am having similar problem w my 2021 return. (And had the same problem w my 2020 return.) Today I am ready to efile the return but TurboTax made me install the latest update. After finishing that I chose my file to open and received message that "the document .xxxxxxx.2021tax.icloud has the wrong tax year or some other issue that prevents us from opening it." What is going on??? Don't see an option to speak w a real person.

dana_utz

Level 2

Figured out problem on my own. Rather than using menu option File > Open Recent (which has worked in the past), I clicked the link "Open a different return". That worked. But there is a bug to be fixed.