Tax file password

[areinberg]

Program will not add valid password to 2019 tax file. Why?

[HeatherPLO]

Please try the steps below:

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-password-protect-my-tax-file-in-the-tu...

[areinberg]

Did as suggested. Created valid password and still get error message “for security reasons should be between 6 and  16 characters “ My password was valid. Help.

[BrandiLO]

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detail description of your issue.  

[Nonny]

2019 Turbotax Premier + State 2019 will not add password to file.  Gives error on length of password being between 6 and 32, which it was.  Found no details on format other than length and case sensitive so not sure of problem.

[areinberg]

Have same problem using same software and still no answer or fix.

[JakailaLO]

For the best resolution, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and detail description of your issue.  

[AllenBingham]

I have the same problem, so others are not alone with this issue!

I'll follow your advice and contact customer care.

[AllenBingham]

So I entered all the details into the form you suggested ... was given a phone number to call with a Support ID, and called, gave the ID ... and then got an AI program that would never answer the real question ---- soon as I said password it assumed I needed to know how to reset an existing password for the online Turbotax system!

Great NON-HELP!!!

[AllenBingham]

Okay!

I tried ONE more time ... it turns out my PW entry was just fine, it was the entry for the Security Question, I was answering for the name of my High School --- which happened to be LONGER than the 16 character maximum FOR the security question.

So I chose a different question, that for me had an answer between the 6 and 16 character limit!

And the program accepted the PW!

Yeah!!!

[ptrstar49]

Please make sure that the answer to your security question is 6-16 characters long.  The program will accept your password once you verify that the Answer is at least 6 -16 characters.

Qiana P

[Anonymous]

The best method to resetting a Turbo Tax password is to follow this Forgot your TurboTax Online User ID or password FAQ. 

[bremer30]

I reset my password and received a message confirming the change. The tubotax program will not accept my password when I try to pay the filing fee with my credit card.

[bremer30]

My password is valid but will not be accepted by the tax file

[JakailaLO]

If you have tried to reset your password by using the "forgot password" link, please use this link to contact support for additional assistance: TurboTax Support Contact Us Page – Get Help from TurboTax