Statement import errors

[shanpin]

When I tried to import a tax statement from my investment company, the totals doesn't match up. Happened on Robinhood and also Apex Clearing. The number of transactions imported is less than on the statements. Anyone else having this issue?

[CatinaT1]

I would delete the imports and try again. It might be that not all of the information has been released for import.

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

1. Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
2. Find Local Network Access in the dropdown menu.
3. Toggle the switch to ON.
4. Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

• Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
• Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
• Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[shanpin]

The issue is on PDF document import.

[shanpin]

The issue is with PDF document import. It has happened on two different brokerages. Here's the observation.

On brokerage A: One PDF document is imported and it shows up as two separate 1099-B entries. The totals ($ and number of transactions) do not match the one PDF totals. There were 107 total transactions to be imported, which is well below the limit. About 15-20 transactions were not imported, resulting in the incorrect totals.

On brokerage B - I didn't count the number of transactions but they were mismatched resulting in incorrect totals. Fortunately, the brokerage B offered online download, which I used.

I'm still needing this PDF document import functionality for brokerage A.

If this was because of browser Privacy or LAN settings, I would have expected nothing to be imported at all, not partials.

As you can imagine on partials, it's difficult to identify the missing transactions.