State return won't open

[swiczek]

I can't get my state return to open.  It keeps asking me to save my federal return before continuing.  I save, download the state return I want, and then it says my software is up to date - state is downloaded.  I click on Start State Now and the whole thing starts over again.  And again, and again, and again.  Help!

[CatinaT1]

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[swiczek]

No this is still not working for me.  Is there a live person that can help me?

[RachelW33]

If the steps listed in the above Help Article provided by CatinaT1 did not clear up the issue, please see How do I contact TurboTax?