State Download Error

[katanahan]

Thanks. I was able to call in and a specialist (Melisa) was able to help me. She took my payment by CC and after I paid, I logged into my intuit account and download the state program listed on my purchased products page.  Success!! after 3 tries.

[BrittanyS]

If you are still having issues, use the link below to contact TurboTax:

• Contact Us

@jamacc 

[katanahan]

Thank you but my issue was resolved per my previous message by Melisa. The issue was with the link from the software to the intuit payment pop up window. The same issue occurred when I try to do state e-file and I had to call turbo tax resolution desk. This latest issue was also resolved by Jacquelyn, a resolution desk supervisor. 

[CrazyMary]

The amount of time wasted on this today is unacceptable. Including 2.25 hrs with 100% worthless 'customer support'. We literally made ZERO progress. Mind-blowing the ineptitude. I'll be trying your suggestion tomorrow. I wish they would pay me for the time I've spent just trying to download the software I paid for. And the kicker - when I called, they had zero record of me purchasing their product even though I gave them an order number and it had already been deducted from my bank account. Way to go TT!