State Download Error

[katanahan]

Thanks. I was able to call in and a specialist (Melisa) was able to help me. She took my payment by CC and after I paid, I logged into my intuit account and download the state program listed on my purchased products page.  Success!! after 3 tries.

[BrittanyS]

If you are still having issues, use the link below to contact TurboTax:

• Contact Us

@jamacc 

[katanahan]

Thank you but my issue was resolved per my previous message by Melisa. The issue was with the link from the software to the intuit payment pop up window. The same issue occurred when I try to do state e-file and I had to call turbo tax resolution desk. This latest issue was also resolved by Jacquelyn, a resolution desk supervisor. 

[CrazyMary]

The amount of time wasted on this today is unacceptable. Including 2.25 hrs with 100% worthless 'customer support'. We literally made ZERO progress. Mind-blowing the ineptitude. I'll be trying your suggestion tomorrow. I wish they would pay me for the time I've spent just trying to download the software I paid for. And the kicker - when I called, they had zero record of me purchasing their product even though I gave them an order number and it had already been deducted from my bank account. Way to go TT!

[user17709238480]

Getting the same problem when trying to download a second state... Hummm.. hit a snag.... look i want a fix or please credit my amazon account the price of this software.... this is unacceptable!!!!

[MarilynG1]

The 'hit a snag' error is usually a connectivity issue.  When adding a state, you're going to a Billing server to process payment.  Things to try:

• Clear Cache and Cookies
• Disable anti-virus/VPN
• Use an incognito window
• Click into another part of the program, then back

@user17709238480 

[miamoe2]

Spent two hours with customer support today trying to download 2020 PA for them to just tell me that you are not able to download states older than 2 years. This seems completely bogus as I have downloaded older states for decades. Then they directed me to the state website and a paper return. WTF. 

Is any of this true? I have just used a customer service provided link for years. 

[MarilynG1]

Yes, you can't download state programs from over three years ago. They are not supported, as the Amend window is three years. 

@miamoe2