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Level 2

Question

State Download Error

Forum|Forum|1 year ago
January 21, 2025
5 replies
15 views

I am getting a “hmm.. looks like we have hit a snag… try later” error for past 2 weeks while trying to download another state for 2024 Premier Windows edition. Called customer support and 45 mins later no solution and disconnected (worst support model). We have uninstalled and installed TT, run it as administrator and cleaned all cookies. Dead end. It all started after TT pushed an update. Anyone else has a solution ? I am disappointed in support and their QA over last few years. Thanks

MarilynG

Level 15

Have you clicked on Online at the top and Download State? If so, how far do you get before you receive the error?

What state are you trying to download? Here's a list of State Form Availability.

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biztravlerAuthor

Level 2

I have desktop premier. I am trying to add/buy a new state (NJ) and the moment I click continue it gives an error. Even before payment info can be entered.

CatinaT1

Level 15

Are you using a VPN? If so, can you try without the VPN; and if you are not using a VPN, can you try with a VPN?

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sml1210

Level 2

Same issue - obviously a program bug which keeping returns from being completed. Bad form, TurboTax!

CatinaT1

Level 15

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

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srrrrr

Level 3

to:

CatinaT1 Employee Tax Expert

No, this is not the same error.

srrrrr

Level 3

I have the same error in Business trying to get my Massachusetts return. Very frustrating! Have tried all the troubleshooting steps and it is the same. The amount of time I have wasted on this is ridiculous.

TT need to address this in a meaningful way immediately.

katanahan

Level 2

Still a problem to down load another state (in this case DC), same error message! today is March 6!

They say it should be fixed by tomorrow March 7. We shall see.

jamacc

Level 2

Same error trying to download NY. Spent 45min on phone with TT, no resolution, rep said it was escalated, 10 min later received email stating issue was resolved and closed but no solution given still unable to download!!!

katanahan

Level 2

Spent an hour yesterday for same problem with tech support with no resolution. Just tried again today with new updates but still shows same error message. SO FRUSTRATING! Have been using TT almost since it started and this is the first year I have a major problem!

user17709238480

Level 2

Getting the same problem when trying to download a second state... Hummm.. hit a snag.... look i want a fix or please credit my amazon account the price of this software.... this is unacceptable!!!!

MarilynG

Level 15

The 'hit a snag' error is usually a connectivity issue. When adding a state, you're going to a Billing server to process payment. Things to try:

Clear Cache and Cookies
Disable anti-virus/VPN
Use an incognito window
Click into another part of the program, then back

@user17709238480

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miamoe2

Level 2

Spent two hours with customer support today trying to download 2020 PA for them to just tell me that you are not able to download states older than 2 years. This seems completely bogus as I have downloaded older states for decades. Then they directed me to the state website and a paper return. WTF.

Is any of this true? I have just used a customer service provided link for years.