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State Download Error

I am getting a “hmm.. looks like we have hit a snag… try later” error for past 2 weeks while trying to download another state for 2024 Premier Windows edition.  Called customer support and 45 mins later no solution and disconnected (worst support model). We have uninstalled and installed TT, run it as administrator and cleaned all cookies.  Dead end. It all started after TT pushed an update.  Anyone else has a solution ? I am disappointed in support and their QA over last few years. Thanks 

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4 Replies
MarilynG1
Employee Tax Expert

State Download Error

Have you clicked on Online at the top and Download State?  If so, how far do you get before you receive the error? 

 

What state are you trying to download?  Here's a list of State Form Availability. 

 

 

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State Download Error

I have desktop premier.  I am trying to add/buy a new state (NJ) and the moment I click continue it gives an error.  Even before payment info can be entered. 

CatinaT1
Employee Tax Expert

State Download Error

Are you using a VPN? If so, can you try without the VPN; and if you are not using a VPN, can you try with a VPN?

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State Download Error

Thanks. But VPN or No VPN makes no difference. It should not anyway.  I have uninstalled and reinstalled the software twice with no progress. It’s all a dead end.  TurboTax tech support is useless. 

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