State Download Error

[katanahan]

Thanks. I was able to call in and a specialist (Melisa) was able to help me. She took my payment by CC and after I paid, I logged into my intuit account and download the state program listed on my purchased products page.  Success!! after 3 tries.

[BrittanyS]

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@jamacc 

[katanahan]

Thank you but my issue was resolved per my previous message by Melisa. The issue was with the link from the software to the intuit payment pop up window. The same issue occurred when I try to do state e-file and I had to call turbo tax resolution desk. This latest issue was also resolved by Jacquelyn, a resolution desk supervisor.