State (CA) just refunded some of my tax paid - why?

[malebron]

Turbotax claims 100% accuracy, but I after filing and paying taxes due to both federal and state a few weeks ago, I just received a tax refund from the State of California. No explanation - just a check. (a part of what I just paid).

It looks like Turbotax got something wrong - luckily, in my favor - but how do I find out what happened?

If I'd owed money instead, I guess I could have used my guarantee, but even in this case, with no explanation,  I have concerns about TTax accuracy going forward.

(The product was Turbotax Home and Business, by the way)

Thanks!

[PatriciaV]

If you feel the state refund is the result of an accuracy issue within TurboTax, see this link: How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee?

Even though it resulted in a refund and not an assessment, the TurboTax specialists may be able to help you understand why this occurred.

[malebron]

Thanks, but unfortunately this link does not work (It takes me back here!)

I just want to know what happened. I can only speculate that it's a Turbotax error, because the State gave no explanation at all.

[Vanessa A]

Sometimes these happen because of entry errors.  Such as the user enters $700 instead of $7,000.  You would need to contact the state to get the explanation for the adjustment. 

 

How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Exp...

[malebron]

I Googled the link and found it.

Unfortunately it says because there is no penalty, I'm not eligible to contact anyone under the accuracy provision.

Any other ideas?

[Vanessa A]

As I mentioned, you would need to contact the state to see what the error was.  Many times it is as simple as a typo that they caught.  This would at least give you information so you knew what happened. 

[malebron]

"You would need to contact the state to get the explanation for the adjustment."

It's true, someone at the State should know, since they sent it, but I don't look forward to hours on the phone.  :( 

I guess I'll just cash that check and move on....

[CatinaT1]

It may take a while for the letter to come. A lot of times you get the check a week or two before the explanation letter.