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62 replies

Level 2
April 16, 2020

Hello! I did not receive my stimulus deposit today and I filed taxes 2019 return with this card ! I didn’t receive my federal refund due to me owing taxes it was taken ..will my stimulus pay come to my turbo card

Level 10
April 16, 2020

If you filed a 2019 federal tax return, and you had a refund that was paid to you with a direct deposit, and you did not pay your fees out of the refund, then you should receive your stimulus on your account or card if you otherwise qualify.

 

@mbroyles

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DoninGA
Level 15
Level 15
April 25, 2020

I paid my taxes in 2018 via my credit card not my bank account how will I receive my stimulus? I have not paid my taxes for 2019 yet, does that effect me as far as receiving my stimulus?



@Clandry 11 wrote:

I paid my taxes in 2018 via my credit card not my bank account how will I receive my stimulus? I have not paid my taxes for 2019 yet, does that effect me as far as receiving my stimulus?


You will need to enter your direct deposit information on the IRS website since you paid taxes and did not receive a tax refund by direct deposit in 2018 - https://www.irs.gov/coronavirus/get-my-payment

Level 2
April 20, 2020

I filed my taxes on April 14th 2020 I printed out the paper that was suggested for me to print out however I do not know whether my taxes went through with TurboTax I called the number and they keep telling me they can't find no tax filed under my social security number can you help me with finding if my taxes went with out on the 14th of April

DoninGA
Level 15
Level 15
April 20, 2020

@Hatlem8ave wrote:

I filed my taxes on April 14th 2020 I printed out the paper that was suggested for me to print out however I do not know whether my taxes went through with TurboTax I called the number and they keep telling me they can't find no tax filed under my social security number can you help me with finding if my taxes went with out on the 14th of April


Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Did you do this?

 

Sign onto your TurboTax online account and the status of the tax return will be displayed - https://myturbotax.intuit.com/

Level 2
April 21, 2020

I'm trying to see what address I used last year when filing my taxes because I can't get into my old email I used please help

DoninGA
Level 15
Level 15
April 21, 2020

@Rere4444 wrote:

I'm trying to see what address I used last year when filing my taxes because I can't get into my old email I used please help


Go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

Level 2
May 6, 2020

Hello I am doing my taxes for 2018 and wanted to know if I can speak to a live agent, having bought the turbo tax bundle already

Level 15
May 6, 2020

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time   Monday - Friday

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
July 14, 2020

 I want to kno how can I appeal or find out how much I owe in insurance  Penalty 

SusanY1
Level 15
July 14, 2020

For federal taxes there is no insurance penalty in 2020.  

@Bless1981

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Level 2
July 14, 2020

How do I delete live deluxe? Not able to pay any amount 

DoninGA
Level 15
Level 15
July 14, 2020

@Vcboykin wrote:

How do I delete live deluxe? Not able to pay any amount 


If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

Level 2
July 14, 2020

Thank you

Level 2
December 20, 2020

I filled out almost everything on my account [email address removed]  but it keeps wanting to sing in an old account.  My cell phone isn't working right now and I would really like to finish it up

Level 15
December 20, 2020

@Pierce3289 Do you mean you still need to finish your 2019 return?  

 

You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

 

 

Online tax preparation and e-filing for 2019 returns is now permanently closed.  You had until midnight on Thursday, October 15, 2020 to finish and attempt to e-file; if your e-file was rejected you had until October 31, 2020 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2019 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

 

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online

 

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
January 14, 2021

How come I can't download my 2018 tax return file? I filed it in here... 

DoninGA
Level 15
Level 15
January 14, 2021

@Khadar wrote:

How come I can't download my 2018 tax return file? I filed it in here... 


Contact TurboTax support for this problem of not being able to download the 2018 tax return PDF or tax file.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Level 2
January 15, 2021

Missing federal tax return and second stimulus 

Level 15
January 15, 2021

Check the IRS Get My Payment tool. The tool should tell you where your stimulus payment was deposited or mailed. For more information on the status of your stimulus payment and the status of your tax return, you may wish to call the IRS.  To contact the IRS, please review the steps and information below:

 

IRS Support Number: (800) 829-1040

 

To reach a live agent at the IRS support number, follow these steps:

1.      Select your preferred language.

2.      Press 2 for “Personal Income Tax”

3.      Press 1 for “Form, Tax History, or Payment”

4.      Press 3 for “All Other Questions”

5.      Press 2 for “All Other Questions”

6.      Do not enter your SSN or EIN. It will ask you twice; do not enter anything.

7.      Press 2 for “Personal or Individual Tax Questions”

 

They are available Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time (Alaska & Hawaii follow Pacific Time).

 

If you don't receive your stimulus payment by the time you file your tax return, you can make an adjustment on your 2020 tax return for stimulus payments you qualify for, but have not received. 

 

To do this in TurboTax, please follow these steps:

  1. Enter the information in your return.
  2. Click Federal Review at the top of your screen. 
  3. On the screen, Let's make sure you got the right stimulus amount, click Continue.
  4. You will be asked about the amounts of first round and second round stimulus payments you received
  5. TurboTax will then calculate the amount of stimulus payment remaining that you are still entitled to.  This will show as a credit on line 30 of the 1040.
Level 2
January 16, 2021

Hi I need help to make my taxes to go forward

VolvoGirl
Level 15
January 16, 2021

@bpollard51  Where are you stuck?  There's no hurry to file.

 

Even when the IRS finalizes the Forms you need and Even if Turbo Tax lets you submit your return they will just hold all the returns until the IRS opens filing on Feb 12.  So there is no hurry.  And a lot of people who file early find out they have to amend later like when they get their actual W2 and 1099 forms.  Or they get more forms than they were expecting.  

 

And You should wait because you might get a late W2 or 1099 in the mail.  They have until Jan 31 to send you the tax forms.  Or they may send you a corrected W2 or 1099 even later.