Solution - IRS IP PIN Versus Turbo Tax PIN Turbo Tax 2024

[drolney11]

Where do you add it on the Home& Business Desktop version?  I have no Federal Tab-other Tax Tab 

[CatinaT1]

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

[drolney11]

Where do you add it to your Return?

[DoninGA]

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@drolney11 wrote:

Where do you add it on the Home& Business Desktop version?  I have no Federal Tab-other Tax Tab 

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To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

[drolney11]

Thanks, but don't make it so hard to find.  This is what should be in your help screens!

[drolney11]

Also, you keep saying "Federal Tab" and I don't have one (but I found it under "Personal")  Also, it would be nice to add attachments to show you what I see vice what you have.

[BJ8Healeys]

My  first rejection from IRS (the first rejection I've had in 10 years of TurboTax)  said I needed to give last year's AGI for my SPOUSE.  We have always filed jointly and my spouse has NO AGI to put in the blank.  If they want the AGI for US, then they should say so.   The TurboTax help person suggested putting in a 0 for her in the AGI line, but when I tried that, I got another rejection.   This whole mess is so FRUSTRATING.  I just mailed the **bleep** thing in.

[BJ8Healeys]

Each year, when I have successfully filed my Federal and State Turbotax returns, I put copies of the returns and documents in a manila folder, write on the outside the date that I filed, and the Turbotax PIN for myself and my wife.  Her PIN is the one I used to try to get my Federal return accepted (because it was asking only for HER AGI).  It did NOT work.  If I used a Federal PIN in the past, I didn't record it.  Never had to use it before, and never had this problem of return rejection, either.

[RustyRaven]

As someone else mentioned, your IP PIN expires on 12/31 EVERY YEAR.  So if you set up your IP PIN in October and are filing in April, you need to re-create your IP PIN on the IRS website again.  Surprisingly not hard to do. 

[RickDanger]

OMG, I do not have a "Federal Taxes" tab, and Tools only brings up a Topics List. I second the request for screen shots. A link on the Federal e-signing page to the IP section would be a great help.

[mesquitebean]

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@RickDanger wrote:

OMG, I do not have a "Federal Taxes" tab, and Tools only brings up a Topics List. I second the request for screen shots. A link on the Federal e-signing page to the IP section would be a great help.

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In desktop Home and Business Edition, there is no Federal tab.  In that one version it's called "Personal" tab.   In the other desktop editions and in the Online version, there is a Federal tab whenever the return interview is open.    The TAX TOOLS tab is an Online feature.   The desktop Tools dropdown menu from the top menubar is different than Tax Tools in Online TurboTax.  

If you're using Online TurboTax, and if TurboTax thinks you were finished, the interview will be closed.  You have to open the return interview back up to have all the tabs and get to the IP PIN entry.   If that's your situation, then to open the interview at the Tax Home look for a link "Add a State."   That doesn't really add one, but opens the interview back up.

The navigation to the IP PIN entry has already been provided in this thread.   If you're still needing help finding the IP PIN entry, please indicate if you are using desktop software or Online TurboTax, and I can make a screenshot.

[swancricket]

Bless you!  My returns were rejected twice by IRS for this reason. I spent 30 minutes on a Turbotax "Help" phone call and the person had NO idea how to help me! So frustrating. Using your step by step process, I easily fixed the issue and return was accepted. Thank you so much for sharing your knowledge!

[MarioM1]

Glad to be of service.

Cheer!

[njqiqiu]

Our 2024 tax was rejected. An IRS IP PIN is required for resubmission according to TurboTax. I just got my IRS IP PIN. Does each of my family need to get an IRS IP PIN for resubmission? Thanks. 

[mesquitebean]

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@ njqiqiu wrote:

Our 2024 tax was rejected. An IRS IP PIN is required for resubmission according to TurboTax. I just got my IRS IP PIN. Does each of my family need to get an IRS IP PIN for resubmission? Thanks. 

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Not necessarily.  Did the IRS send any other member of your family a CP01a letter in January stating an IP PIN was required for that filer or dependent?  Of course, you will have to use your new IP PIN that you just got.   Did you get it from your Online TurboTax account?   If so, was yours the only IP PIN listed there?

You didn't say anything about the rejection error code in regard to "whose" IP PIN was a problem.  The biggest clue to whose IP PIN is problematic comes from the rejection error code and message.    That should point you to the person whose IP PIN was being rejected.     If it said that the fault was your own IP PIN, then when you fix that and resubmit with your new IP PIN, that might solve it.   However, if it rejects again due to an IP PIN rejection, then the code and message for that rejection should likewise indicate who is having the IP PIN issue.

 Here are some common IP PIN rejection error codes and who is the focus:

IND-180-01, IND-181-01  Primary taxpayer

IND-182-01, IND-183-01  Spouse

IND-995, IND-996   Dependent/qualifying person

There are some other less common IP PIN rejection error codes for some special circumstances.