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Level 2
February 9, 2025
Question

Software Updates

  • February 9, 2025
  • 1 reply
  • 0 views

Is anyone having issues updating the software? I completed both my federal and state returns and when I tried to e file and transmit my returns turbo tax told me that I needed to update the software. When I did that it told me that my software was up to date but I still could not transmit my returns. I am currently using Windows 10 and literally spent 4+ hours on the phone with customer support. We uninstalled, reinstalled, updated, etc..and have to start from scratch again on my returns. I am a bit hesitant to go thru the entire process again only to have the same thing happen. Has this happened to anyone else or does anyone have any advice on how to proceed from here? Thanks.

    1 reply

    VolvoGirl
    Level 15
    February 9, 2025

    You may need to update your Windows.   Try that a couple of times.  There maybe an update waiting or stuck.   And reboot your computer.  

    Dmooch1Author
    Level 2
    February 9, 2025

    Tried all of the above with no luck. Can't get TT to install updates.

    Level 4
    March 23, 2025

    I have tired all day to install an update the one  after 3/14/25 

    All I get is error 1603

     

    I can't get the program to load.