Software bug in TT2021 Home and business. I open program it shows fed tax due, but when I click on personal income wages it corrects even when no new info entered

[Phil_72]

My return is complete, but am awaiting final updates to 1041 before I can file.

starting today (1/20/21), my TT updated automatically. After updating, it showed a fed tax due, even though the day before it showed a refund.

When I clicked on personal income, and brought up the W-2 page, I clicked continue. The program then recalculated and showed a fed tax refund.

This is happening multiple times, even though I have not entered new data. The software will correct when I click continue on the W-2 personal income page.

[MichelleLO]

There may be forms that are required for your tax return that aren't available yet. You can check the status of form availability here. If you find that all of the forms required for your tax return are available, please reach out to Customer Support for additional assistance. 

[pfd1]

MichelleLO,

I am having a similar problem of when I go to click on the update link the program essentially freezes and I get a blank page. I have tried this through the "walk me through everything" and the "I'll do it my self". Neither of the two methods of entering data for a W-2 are working for the software I have loaded. I have uninstalled and reinstalled twice. Then after the second uninstall I tried to go and download the program, which I then discovered the license code will not allow since I had already used the CD. (not cool by the way TT).  So I am at a loss in order to fix this bug. Thanks

[SForrestLO]

Please see this Turbo Tax FAQ on how to troubleshoot certain issues.
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or...

@pfd1