Returns Rejected - 2018 AGI incorrect

[Zenovia]

I dod not file 2018 taxes because I was not working. What am I suppose to put?

[Zenovia]

What if I didn't file 2018?

[VolvoGirl]

If you didn't file a 2018 return then your AGI is zero.  Enter 0.

[mbggator]

Same issue for my parents and my sister-in-law. I agree, it is obviously a TT issue at this point. I have been using TT for years, but will switch to another program next year if they don't fix it fast.

[Myc55]

How can I go back an put the right infomation

[Mikeryan4242]

Mine has been rejected 7 times for AGI which was sitting right in front of me when I did it.Keeps saying wrong info.Then asks for my Drivers Liscence number which I also provided 7 time.I know the information is correct

WHAT NOW?

[DoninGA]

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@Mikeryan4242 wrote:

Mine has been rejected 7 times for AGI which was sitting right in front of me when I did it.Keeps saying wrong info.Then asks for my Drivers Liscence number which I also provided 7 time.I know the information is correct

WHAT NOW?

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If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[donnabopeep]

I agree with you.  We pay a premium for this software and file submission service to get it done as efficiently as possible.  If I have to print and mail my returns I am being deprived of a major reason I spent all that money on this software solution.  That recommendation from Turbo Tax is insulting.

[donnabopeep]

What a terrible recommendation.  You want me to file by mail when I bought your software specifically because I could file online and the process would be very simple.  Offering a refund of the software would be the customer friendly thing to do...not telling us we are out of luck.  I'll find another tax solution next year.

[Angryttusers]

mine has done this so many tiimes I decided to print and file, which defeats the purpose of using a site like this!  I am married filing jointly, just as I have done on tt since 2005.   I have entered married/joint on the profile, I went about my business, I tried several suggestions, then finally printed it.  my printed return says US INDIVIDUAL INCOME TAX RETURN  yes, I went back to my profile again, it says married/joint, which explains why I could edit my agi, but there was no place to enter my husband's agi no matter what I did.  TURBO TAX, PLEASE FIX THIS, AND IF OTHER PEOPLE HAD THIS PROBLEM, PLEASE OFFER SOME FINANCIAL RESTITUTION.  I KNOW I WILL NOT BE USING TURBO TAX NEXT YEAR Based on this nonsense!

[Angryttusers]

AGREED!

[VolvoGirl]

ps....every return is an INDIVIDUAL tax return.  It is a personal return not a Business return.  

[paulzman0459]

As I stated, I went to H&R Block’s site after going through this BS issue using TT. I entered everything there and guess what? Accepted, processed and refund deposited.  

TT-ignoring this issue doesn’t fix the problem and loses you customers. Lifelong customers like me. 

[gastonbernard1]

I submitted five times. Twice I used auto fill from last years turbo tax. Third time I went to the IRS website to verify the agi and manually entered.  Fourth time I copied and pasted the AGI from the IRS site. Fifth time I entered 0 as was suggested,  it was rejected.

IRS is not taking phone calls.

I paid to e file my state tax on TurboTax website. How do I get refunded?

[usafret98]

turbo tax is a joke, they keep sending in my total income as AGI, stupid turbo tax, they suck