Returns Rejected - 2018 AGI incorrect

[macuser_22]

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@dsmith4914 wrote:

 This has been a problem with Turbotax since at least 2015 going by the community messages.  I did as they suggested and got my transcript from the IRS and everything matches.  There seems to be no way around it. This is just some problem that Turbotax has not seen fit to address. I have to mail mine in.

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It is not a TurboTax problem.  TurboTax does NOTHING with the AGI other than to forward the AGI that you provide to the IRS.  All AGI rejects come from the IRS, not from TurboTax this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618

If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.
rboTax.

[bettyegreer]

i cant get my agi from last year

[DoninGA]

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@bettyegreer wrote:

i cant get my agi from last year

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https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

[Suzansan]

Thank you.  I will try entering zero on this particular return ... I do taxes for several people as well as mine through TurboTax software and have never had this error or rejection on the AGI.  For the return it is getting rejected on, this is like the eighth year I’ve done the taxes for them in Turbo Tax and that has never happened before. Several others were successfully transmitted so I am not sure what is going on here.

[Uday20]

Looks like its glitch in Turbotax.

Till 2017 all my joint efilings are success through CPA, when I switched to turbotax last year got this spouse AGI incorrect issue, downloaded IRS transcripts and confirmed AGI is correct but no luck, took multiple times live turbotax CPA help but no luck, finally ended up by sending returns in mail.

Now 2019 efiling also rejected with same AGI error. again downloaded 2018 IRS transcripts and confirmed AGI is correct. will try again. if issue not resolved than next year best to go with local CPA.

[macuser_22]

No glitch in TurboTax since TurboTax only transmits your return and the AGI that you entered to the IRS.  It is the IRS that matched the AGI and rejects.   TurboTax has nothing to do with it.

[Uday20]

Well, may be trubotax transmitting incorrect data to IRS or it may be incorrectly interpreting error returned by IRS. as other members mentioned it worked for them with other online software when it failed with turbotax. so something is incorrect.

[Jangirl]

I've used Turbo Tax for years and purchased the CD each year.  This year my return also got rejected 4 times.  Although it was correct.  I even paid $19.99 for the state return which I couldn't file because the Federal got rejected.  Now I can't contact Turbo to get my money back for the state.  I also had a friend to filed my return with same information and it was accepted the first time.  So it must be something to do with Turbo Tax.  

[Jangirl]

I asked the same thing about how to get my money back for the state that I couldn't file because of Turbo Tax problem with the incorrect AGI.  It's has to be something with turbo tax cause there are too many with the same problem.

[Jangirl]

My return was rejected 4 times with same problem.  However I have a friend that works in a tax office and she filed my return with no problem....so apparently it's something with Turbo Tax.  I've use Turbo for years and purchased the disk each year and also pay to file my state which I lost $19.99 this year because my federal was rejected.  Now I can't get my money back.  

[Jangirl]

My return was rejected 4 times for the same thing but I had a friend to efiled on her program and it went thru the first time.  My husband also is deceased.  

[Jangirl]

I disagree.  My return was rejected 4 times and a friend got it to go through the first time on her tax program with the same information.

[Terrilynn33]

I requested a transcript of my 2018 tax return and the 2018 AGI that has been entered onto my 2019 tax return is the same as what is shown on the transcript............so what do I do now??????????????/

PLEASE help.

[stacycraddock]

I need 2018 AGI please? Last years computer crashed with info.

[DoninGA]

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@stacycraddock wrote:

I need 2018 AGI please? Last years computer crashed with info.

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https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...