Received the following error: turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled

[SForrestLO]

Please see this help article resolves the issue. If not, please contact support.

How do I file my return when I see the Transmission Trouble or Trouble Printing screens?

This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily.

[tonylima181]

Not helpful. I’m using the desktop version. Also, the list of issues seems to be missing something. 

[MichelleLO]

Please try the steps in the below TurboTax Help article to see if that helps you successfully transmit your return. 

What if Transmit Returns doesn't work?

@tonylima181 

[tonylima181]

One more time. That applies to the online version. Which I’m not using. 

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@tonylima181

[tonylima181]

Out of desperation, I decided to file only my state return. Transmission went through!  But now TT won’t let me try to file only my federal return. Any ideas?

Re support, tried calling them Feb 24. On hold 10 minutes, line connected, then was immediately disconnected. 

[TiffanyL]

@tonylima181 

If you have already e-filed your federal return, please take the steps below to e-file your state return. 

• Sign into TurboTax Online.
  Go to Taxes > Tax Timeline
• In the SOME THINGS YOU CAN DO section, click Add a state
• Click on the State Taxes tab.
• Click Continue to start or complete your state taxes.
• Click Done with States.
• Near the top-right of your screen, click the File tab.
• Keep going until you get to the screen We've determined the easiest way to file your taxes (you may need to click Prepare to Send to get there).
• Click on Id like to change filing methods to switch from e-file to file by mail or visa versa.

Please note that you will not be able to e-file your state return if your federal return was mailed or has not been e-filed. 

[tonylima181]

Please read carefully. I efiled my STATE return only. Is there a way to try to efile my federal return?

[MoniqueLO_]

Did you use a different tax software to e-file your state return? TurboTax software does not allow users to e-file state returns before the federal tax return. Please see Can I e-file my state return before my federal? for more information. 

@tonylima181 

[tonylima181]

I checked the box saying I would mail my federal return. Went through, state payment taken from my checking account last night. Reminder: this is an amended return. 

[CarissaM]

If it is still giving the same issue when trying to file your federal, it would be best to click here and call us. As we need to look into this further. @tonylima181 

[tonylima181]

I decided not to waste any more of my time on this.  I have filed my federal return via USPS.  I will be billing Turbotax for the time and expense I've incurred.